Portuguese Safer Internet Centre

Awareness centre

The Portuguese Safer Internet Centre is a free public service. The main objective of this SIC is to raise awareness and promote the adoption of positive strategies for online navigation.
In addition to the ‘browsing the internet safely' topic, this project focuses on the way we communicate and interact with other users over the internet, using various devices and addressing not only issues relating to the safety of these devices, but also various aspects of digital citizenship and online literacy.
The Safer Internet Centre contains two awareness centres:
  • A generic centre responsible for planning, coordinating and implementation of outreach activities across the country for all audiences - Safe Internet Centre: www.internetsegura.pt.
  • A centre dedicated to work directly with public schools - SeguraNet: www.seguranet.pt.
Both awareness centres regularly develop new features adapted to the Portuguese reality.
Alternative YouTube channel: www.youtube.com/user/PTinternetsegura
Email address: seguranet@dge.mec.pt Website: http://www.seguranet.pt Social media: https://www.facebook.com/seguranet http://twitter.com/seguranet https://www.youtube.com/user/erteseguranet


The objectives of the Portuguese helpline are:
  • To provide telephone or online support, anonymously and confidentially on issues related to the use of technology.
  • Actively inform users on the activity of the helpline and how to get in touch.
  • Have a system to refer serious occurrences to the competent authorities when a child appears to be in danger.
  • Analyse, discuss and provide results that will contribute to awareness-raising strategies in the area of internet safety.
Email address: linhaajuda@internetsegura.pt Website: http://www.internetsegura.pt/linha-ajuda Social media: https://www.facebook.com/Linha-Ajuda-841848499208324


The hotline's mission is the blocking of illegal content on the internet and the harassment and criminal prosecution of those who publish this type of content. This mission is accomplished by providing the Portuguese police authorities with information gathered from complaints received and collaboration with national ISPs (internet service providers) for the rapid removal of such content.
To carry out this activity, the Line Alert service available to the general public provides a set of means by which they can make complaints of possibly illegal content, completely anonymously. The complaints received are sorted and analysed by dedicated operators that give them the proper follow-up: national or international counterpart police authority.
Primarily, the Line Alert service covers the following illegal content: pornography, promoting violence and promoting racism.
Email address: report@linhaalerta.internetsegura.pt Website: http://linhaalerta.internetsegura.pt Social media: http://www.facebook.com/linhaalerta.internetsegura

Youth participation

The Education General Directorate is responsible for the coordination and promotion of the Youth Panel, an advisory panel comprising young people between 9 and 15 years of age, with different socio-economic profiles, in order to understand how young people perceive and use technology and the internet, as well as the problems they face and the solutions they create.
On average, three face-to-face meetings are held each year, in each school. In these meetings, students explore some materials developed by the SeguraNet awareness centre, exchanging opinions and exposing their views on the topic of internet safety.
In addition to face-to-face meetings, there is an online platform, where students are welcome to contribute whenever needed.
Email address: seguranet@dge.mec.pt Website: http://www.seguranet.pt/pt/painel-de-jovens

Key successes

Key successes of the Portuguese Safer Internet Centre include:
  • Participation in relevant events at local and national level.
  • Most of our resources are built in a peer-to-peer logic (the targeted public also participates in the production of the resource).
  • Massification of the population covered by awareness initiatives, through communication campaigns using all partner/supporter networks.
  • Development of awareness initiatives covering the excluded population.
  • Development of interactive tools and games directed to the general population
  • Development of National eSafety Label.
  • ICT Competency Centres that promote awareness and training initiatives with national coverage.
  • Promotion of awareness using the National Defense Day.

Key partners/supporters

Key supporters of the Portuguese Safer Internet Centre include:
  • National Youth Council
  • National Children and Youth at Risk Protection Commission
  • National Data Protection Commission
  • National Confederation of Parents' Associations, Google
  • Institute of Child Support
  • Criminal Police
  • Choices programme
  • School Library Network
  • National Guard
  • Portuguese Communications Foundation
  • Image Professional School
  • UNESCO National Committee campaign ‘Youth for Human Rights Online'
  • UNESCO National Commission.

Location: FCT - Fundação para a Ciência e a Tecnologia,Av. D. Carlos I, nº 1261249-074 Lisboa Email address: internetsegura@fct.pt Phone: +351 21 391 15 59 Fax: +351 21 390 74 81 Website: http://www.internetsegura.pt