HOTLINES

INHOPE is the International Association of Internet Hotlines. It is an active and collaborative network of 45 hotlines in 40 countries worldwide, dealing with illegal content online and committed to stamping out child sexual abuse from the internet.

Within the structure of European Safer Internet Centres, INHOPE Hotlines offer the public a way of anonymously reporting internet material, including child sexual abuse material (CSAM), they suspect to be illegal. The Hotline will ensure that the matter is investigated and if found to be illegal the information will be passed to the relevant Law Enforcement Agency and in many cases the internet service provider (ISP) hosting the content.
 
On this page, you'll find a selection of articles corresponding to the work of Hotlines.
 
For further information on the work of INHOPE, or to report illegal content online, visit the INHOPE website direct.

The importance of staff welfare in the fight against online CSAM

INHOPE hotlines receive reports from the general public with potentially illegal photos and videos on child sexual abuse material (CSAM). In order to take the necessary actions to remove CSAM from the internet, content needs to be reviewed by a hotline analyst. However, viewing this content can be very harmful and disruptive to the mental health of an individual. Therefore, INHOPE's network of hotlines created a best practice guide on staff welfare and recently organised a panel discussion with hotlines outlining their effective methods to safeguard the wellbeing of analysts.

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Hotlines' staff welfare at the heart of the job

  • Hotlines
  • 12/03/2019
  • Point de Contact, the French hotline

Dealing with harmful content such as child sexual abuse material or online terrorist propaganda is not an easy task. Harmful content may affect all those who are exposed to it in their professional capacity. All organisations dedicated to handle and process such content must safeguard the well-being of their staff. 

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Safer Internet Day 2019 activities at German hotline FSM

  • Hotlines
  • 05/03/2019
  • FSM, the German hotline

On Safer Internet Day 2019, German hotline partner Freiwillige Selbstkontrolle Multimedia-Diensteanbieter (FSM) published two awareness-raising videos and organised a live interactive talk. 

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Safer Internet Day 2019: Point de Contact launches a browser add-on to report harmful content

  • Hotlines
  • 04/03/2019
  • Point de Contact, the French hotline

To mark Safer Internet Day 2019, the French hotline Point de Contact has launched a new browser add-on allowing users to easily report harmful content to the hotline.

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Activities of the Hungarian hotline on Safer Internet Day 2019

  • Hotlines
  • 01/03/2019
  • Internet Hotline, the Hungarian hotline

In Hungary, widespread online abuse where "content is made accessible without permission" spurred five Communication and Media Science BA students from the Corvinus University of Budapest to produce a film that was supported by National Media and Infocommunications Authority. Now, to mark Safer Internet Day 2019, it was promoted – with consent from the authors – as part of a mini-campaign on YouTube.

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Safer Internet Day 2019 activities by APLE Cambodia

  • Hotlines
  • 28/02/2019
  • APLE Cambodia, the Cambodian hotline

APLE Cambodia, an NGO focused on the fight against child sexual abuse and exploitation (CSAE), operates an internet reporting platform allowing the public to report suspected CSAE.

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Innovative measures to battle child sexual abuse in dark web

  • Hotlines
  • 07/02/2019
  • Nettivihje, the Finnish hotline

Child sexual abuse material (CSAM) searches on Tor directed to a Save the Children self-help programme to battle child abuse.

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Campaign against child sexual abuse material on social media and the dark web

  • Awareness
  • 17/01/2019
  • Stopchildporno.be, the Belgian hotline

With the creative help of communication firm Wunderman, Belgian Safer Internet Centre (SIC) Child Focus continues its fight against child sexual abuse material (CSAM) through its hotline stopchildporno.be.

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BeSafeOnline campaign by the Finnish hotline

  • Hotlines
  • 15/01/2019
  • Nettivihje, the Finnish hotline

Nettivihje, the hotline of the Finnish Safer Internet Centre (SIC) joined forces with the National Bureau of Investigation to create the successful #BeSafeOnline campaign, which emphasised the importance of adopting digital safety skills as part of everyday activities. 

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Preventing child sexual abuse and exploitation in Finland

  • Hotlines
  • 31/12/2018
  • Nettivihje, the Finnish hotline

Images are gaining in importance in the social world online and Finland is no an exception. The ever-faster digitalisation has increased the amount and use of imagery uploaded online. New forms of having the illegal data not only uploaded but also downloaded and spread out is constantly changing and that challenges the work against child related sexual abuse material (CSAM). 

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