The importance of staff welfare in the fight against online CSAM
INHOPE hotlines receive reports from the general public with potentially illegal photos and videos on child sexual abuse material (CSAM). In order to take the necessary actions to remove CSAM from the internet, content needs to be reviewed by a hotline analyst. However, viewing this content can be very harmful and disruptive to the mental health of an individual. Therefore, INHOPE's network of hotlines created a best practice guide on staff welfare and recently organised a panel discussion with hotlines outlining their effective methods to safeguard the wellbeing of analysts.
- Nettivihje, the Finnish hotline
Nettivihje, the hotline of the Finnish Safer Internet Centre (SIC) joined forces with the National Bureau of Investigation to create the successful #BeSafeOnline campaign, which emphasised the importance of adopting digital safety skills as part of everyday activities.
INHOPE and its extensive network of member hotlines work to eliminate online child sexual abuse material (CSAM). During Safer Internet Forum (SIF) 2018, Fred Langford, Deputy CEO of the Internet Watch Foundation (IWF) and INHOPE President, and Peter-Paul Urlaub, consultant at eco complaints office and INHOPE Board Member, gave a presentation on the journey of a report on CSAM.
The FSM (Association for Voluntary Self-Regulation of Digital Media Service Providers) is a publicly accredited self-regulatory body in the field of online child protection in Germany. The association is dedicated to the protection of minors from harmful media - in particular the fight against illegal, youth-endangering and development-impairing content in online media. To this end, the FSM operates an internet hotline to which anyone can turn free of charge in order to report online content harmful to minors. The FSM hotline belongs to the founding hotlines of the INHOPE network. The extensive educational work and promotion of media literacy of children, young people and adults are further tasks of the FSM.