Within the Insafe network of Safer Internet Centres (SICs), Helplines provide information, advice and assistance to children, young people and parents on how to deal with harmful content, harmful contact (such as grooming) and harmful conduct such as (cyberbullying or sexting).

Helplines can increasingly be accessed via a variety of means – telephone, email, web forms, Skype, and online chat services.
On this page, you'll find a selection of articles corresponding to the work of helplines.
To find contact details for your national helpline, visit your Safer Internet Centre profile page.

Click on the box below to find out more about the latest helpline trends and data, including contact details for national helplines.

Insafe network meets to discuss creative learning and cybersecurity

Today, the Insafe network of Safer Internet Centres (SICs) begins a two-day training meeting in Copenhagen, Denmark. The meeting aims to facilitate experience and good-practice sharing across the network on a range of topical online safety issues, while continuing to enhance the collaborative learning community that has developed within the network. Once again, Open Space Technology will be used during the meeting as a method of encouraging interaction and debate.

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Considering emerging issues for internet safety helplines

  • Helplines
  • 05/06/2018
  • Insafe helpline network

A number of Insafe helplines and other stakeholders are joining together today in Copenhagen, Denmark, for a focus group meeting to consider emerging issues for, and effectiveness of, internet safety helplines.

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Marking International Missing Children's Day 2018

International Missing Children's Day (IMCD) is marked annually on 25 May, honouring missing and abducted children across the globe, while also celebrating those who have been found. The day was first marked in the US in 1983 as National Missing Children's Day as an initiative of US president Ronald Reagan. It was first formally recognised as International Missing Children's Day in 2001, thanks to a joint effort by ICMEC (International Centre for Missing & Exploited Children), Missing Children Europe and the European Commission.

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Cyprus campaign promotes the 1480 helpline and hotline for internet safety

  • Awareness
  • 09/04/2018
  • Cyprus Safer Internet Centre

In order to raise awareness amongst children, adolescents and parents about the safe use of the internet, the European project "CYberSafety – Better Internet for Kids in Cyprus", has teamed up with cycling champion Antria Christoforou to become the official ambassador of the campaign to promote the activities of the project and, more specifically, to promote the operation of the 1480 helpline and hotline.

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Latest helpline trends: Quarter 4, 2017

The Insafe network of helplines collects data about the types of calls that they receive, and this is analysed every three months to look at trends and new and emerging issues.

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ECPAT Taiwan highlights issues of online enticement, nude selfies of children and sextortion for SID

  • Awareness
  • 19/03/2018
  • Taiwan Safer Internet Day Committee

On Safer Internet Day 2018, ECPAT Taiwan, in partnership with Facebook, Microsoft Taiwan and the Taiwanese Ministry of Education, held a press conference to raise public awareness on the online safety of children.

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12th edition of the BIK bulletin: SIF and YEP 2017 and SID 2018 updates!

In each edition of the BIK bulletin, we look at a topical issue – this time round, we look back at the recent Safer Internet Forum (SIF) and the preceding European Youth Panel (YEP).

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Do you need help? The IS4K freephone helpline is now live

  • Helplines
  • 12/09/2017
  • Spanish Safer Internet Centre

The IS4K (Internet Segura for Kids, the Spanish Safer Internet Centre (SIC)) freephone helpline launched on 11 September 2017 complementing the assistance which has been provided through a web form and email service provided by the Spanish SIC since February 2017. Read on to discover more about this new service.

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Latest helpline trends: Quarter 1, 2017

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

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International Day of Innocent Children Victims of Aggression

Today, 4 June 2017, marks the 35th anniversary of the International Day of Innocent Children Victims of Aggression. It is an occasion to be reminded of the stories of the innocent children who, in these turbulent times, are victims of violence and aggression.

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