EU Kids Online release exploratory helpline findings for SID

The Insafe network of helplines is made up of helplines from 30 European countries, all dealing with online-related issues. In order to promote the effectiveness of helplines and to better understand the challenges they face, European Schoolnet (EUN), coordinator of the Insafe network, commissioned EU Kids Online to undertake a short, four-month study to identify some of the strategies which helplines can implement in demonstrating good performance and impact.

The research helps to identify success factors which can be used by helplines to assess the impact that they have and also makes some recommendations about how helplines can measure their effectiveness and share best practice. The short report can be accessed here and the final report will be available in March 2016.
Helplines deal with calls on a range of different issues including cyberbullying, sexting, privacy and hate speech and provide advice, guidance and support for children and young people as well as parents, teachers, social workers and other groups. The most common issue being dealt with is cyberbullying which accounts for around 17 per cent of calls with love/relationships/sexuality online being the focus of over 11 per cent of calls. The most recent data can be seen below.
The theme for Safer Internet Day this year of ‘Play your part for a better internet' is a perfect opportunity for reinforcing the message of the need to look out for one another online, and to promote safer and more responsible use of online technology and mobile devices.

Further information about the types of calls being received by Insafe helplines can be found at
For further information on Safer Internet Day, visit
For further information on the European network of Safer Internet Centres (SICs) across Europe – typically comprising an awareness centre, helpline, hotline and youth panel, visit the Better Internet for Kids website.

Related news

Child participation in the work of the helpline

It is clearly important to implement and embed the UNCRC in all aspects of the work of helplines (which are services designed for young people) and ensure that the voices of children and young people are heard.

Latest helpline trends reveal drop in cyberbullying

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues. The latest helpline trends reveal a drop in cyberbullying.