Understanding young people's use of technology

To mark Safer Internet Day (SID) 2017, GSMA, Child Helpline International (CHI) and the Insafe network of Safer Internet Centres in Europe have published a new guide entitled "Understanding young people's use of technology", aimed at helpline counsellors.

If counsellors are able to "speak the language" of technology, as well as show understanding of the motivations and pressures that young people face online, they will have greater credibility when dealing with contacts about internet safety concerns. However, trying to keep up with the rapid evolutions taking place in young people's digital habits can feel daunting. This guide therefore contains suggestions for addressing this challenge. The suggestions are based on experience from those child helplines - from the Insafe and Child Helpline International community - who have been receiving contacts related to internet safety for a number of years.

Download the guide here.

Find out more about GSMA or view the GSMA Safer Internet Day supporter profile.

Found out more about Child Helpline International.

Find out more about the Insafe network, and discover more about the work of Insafe Helplines.

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