Understanding young people's use of technology
To mark Safer Internet Day (SID) 2017, GSMA, Child Helpline International (CHI) and the Insafe network of Safer Internet Centres in Europe have published a new guide entitled "Understanding young people's use of technology", aimed at helpline counsellors.
If counsellors are able to "speak the language" of technology, as well as show understanding of the motivations and pressures that young people face online, they will have greater credibility when dealing with contacts about internet safety concerns. However, trying to keep up with the rapid evolutions taking place in young people's digital habits can feel daunting. This guide therefore contains suggestions for addressing this challenge. The suggestions are based on experience from those child helplines - from the Insafe and Child Helpline International community - who have been receiving contacts related to internet safety for a number of years.
Download the guide here.
Found out more about Child Helpline International.
- BIK team
The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.
- Belgian Safer Internet Centre
In the latest helpline data report, sexting was the fifth reported reason why teenagers contacted the Insafe network of helplines. We hear more about this topic from our Belgian Safer Internet Centre (SIC), Child Focus.
- BIK team
17 per cent of the calls received by the helplines from 31 European countries in 2015 concerned cyberbullying with relationships online coming second, being the focus of over 11 per cent of calls.