HELPLINES

Within the Insafe network of Safer Internet Centres (SICs), Helplines provide information, advice and assistance to children, young people and parents on how to deal with harmful content, harmful contact (such as grooming) and harmful conduct such as (cyberbullying or sexting).

Helplines can increasingly be accessed via a variety of means – telephone, email, web forms, Skype, and online chat services.
 
On this page, you'll find a selection of articles corresponding to the work of helplines.
 
To find contact details for your national helpline, visit your Safer Internet Centre profile page.

Click on the box below to find out more about the latest helpline trends and data, including contact details for national helplines.

Insafe Training Meeting 17-18 May, Zagreb Highlights

Last week, the Insafe network of Safer Internet Centres (SICs) met in Zagreb, Croatia. Take a look below at some of the Training Meeting highlights on social media.

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Insafe Training Meeting 17-18 May, Zagreb: Fake News

Take a look at some of the #insafe2017 Training Meeting highlights on the topic of #fakenews. 

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Blue Whale Challenge - an emerging concern

Children and young people have always been interested in taking up challenges, competing against others and doing dares, and the internet and social media has certainly given wider publicity to this type of activity. Things like the ice-bucket challenge and the cinnamon challenge are two popular examples which gained popularity thanks to the internet.

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Insafe resources: Decision trees

These decision tree resources have been created addressing online issues young people may encounter online, such as online bullying, queries they might have regarding posting content and their online friendships. Produced by the Helplines Working Group, the decision trees are part of the ‘Think about' series inviting young people to reflect on their online behaviour and how to protect themselves online.

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Latest helpline trends: Quarter 4, 2016

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

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Understanding young people's use of technology

To mark Safer Internet Day (SID) 2017, GSMA, Child Helpline International (CHI) and the Insafe network of Safer Internet Centres in Europe have published a new guide entitled "Understanding young people's use of technology", aimed at helpline counsellors.

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Latest helpline trends: Quarter 3, 2016

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

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Safer Internet Forum 2016

Safer Internet Forum (SIF) 2016 took place on Thursday, 24 November at Forum Geesseknäppchen in Luxembourg. This event saw more than 200 participants join together to discuss principles, policies and practices for a better internet.

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Insafe network meets to discuss online dependency and screen time

Today, the Insafe network of Safer Internet Centres (SICs) is meeting in Luxembourg to exchange knowledge and experience about the latest online issues and trends, and how these might impact on the work of awareness centres and helplines in Europe.

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Latest helpline trends, Quarter 2, 2016

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

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