HELPLINES

Within the Insafe network of Safer Internet Centres (SICs), Helplines provide information, advice and assistance to children, young people and parents on how to deal with harmful content, harmful contact (such as grooming) and harmful conduct such as (cyberbullying or sexting).

Helplines can increasingly be accessed via a variety of means – telephone, email, web forms, Skype, and online chat services.
 
On this page, you'll find a selection of articles corresponding to the work of helplines.
 
To find contact details for your national helpline, visit your Safer Internet Centre profile page.

Click on the box below to find out more about the latest helpline trends and data, including contact details for national helplines.

Latest helpline trends: Quarter 1, 2017

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

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International Day of Innocent Children Victims of Aggression

Today, 4 June 2017, marks the 35th anniversary of the International Day of Innocent Children Victims of Aggression. It is an occasion to be reminded of the stories of the innocent children who, in these turbulent times, are victims of violence and aggression.

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Insafe Training Meeting 17-18 May, Zagreb: Resource Competition

Take a look below to see who won this year's resource competition of fake news and/or the internet of toys. The four finalists were:

  • (AT) Education material 'True or False?'
  • (NL) 'Internet of Toys' checklist
  • (PT) SeguraNet Comic Strip
  • (UK) 'Trust me'
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Insafe Training Meeting 17-18 May, Zagreb: Carousel Sessions

The short presentations during the carousel sessions tackled topics such as pornography, cyberbullying, hate speech, addiction app and GDPR.

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Insafe Training Meeting 17-18 May, Zagreb: Internet of Toys

Take a look at some of the #insafe2017 Training Meeting highlights on the topic of Internet of Toys.

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Insafe Training Meeting 17-18 May, Zagreb: Fake News

Take a look at some of the #insafe2017 Training Meeting highlights on the topic of #fakenews. 

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Insafe Training Meeting 17-18 May, Zagreb Highlights

Last week, the Insafe network of Safer Internet Centres (SICs) met in Zagreb, Croatia. Take a look below at some of the Training Meeting highlights on social media.

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Blue Whale Challenge - an emerging concern

Children and young people have always been interested in taking up challenges, competing against others and doing dares, and the internet and social media has certainly given wider publicity to this type of activity. Things like the ice-bucket challenge and the cinnamon challenge are two popular examples which gained popularity thanks to the internet.

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Insafe resources: Decision trees

These decision tree resources have been created addressing online issues young people may encounter online, such as online bullying, queries they might have regarding posting content and their online friendships. Produced by the Helplines Working Group, the decision trees are part of the ‘Think about' series inviting young people to reflect on their online behaviour and how to protect themselves online.

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Latest helpline trends: Quarter 4, 2016

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

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