Microsoft SID 2020 study - Teens are better than adults at finding help with online issues

For World Kindness Day, on Wednesday, 13 November 2019, Microsoft called on teens across the globe to assist adults with online issues. That's because, according to their latest research conducted in 25 countries, teens are considerably better than adults at tracking down useful resources to help resolve digital difficulties.

Both demographic groups say risk is a significant problem when it comes to life online. Both also admit that finding help can be hard. Some 74 per cent of teens and 73 per cent of adults say online risks are a "big problem," while 65 per cent of teens say they know where to find useful resources, compared to just 39 per cent of adults. Both percentages are up from 2018 when 60 per cent of teens and 37 per cent of adults said they knew where to turn for assistance. In addition, 41 per cent of teenagers and 44 per cent of grown-ups said tracking down resources to assist with online risks can be "somewhat to extremely" difficult.

The findings are from Microsoft's latest research into aspects of digital civility – encouraging safer, healthier and more respectful online interactions among all people. The study, "Civility, Safety and Interaction Online – 2019," polled teens aged 13-17 and adults aged 18-74 about their exposure to 21 (1) different online risks. This latest research builds on similar studies they've undertaken each year for the last three years. Previous projects polled the same demographic groups in 14, 22 and 23 countries, respectively. A total of 12,520 individuals participated in this year's study, and they've surveyed more than 44,000 people on these topics since 2016. Full results of this latest poll will be released in conjunction with Safer Internet Day, on Tuesday, 11 February 2020.

Confidence in facing online risks

While two-thirds of teens say they know where to find help with online risks, their self-assuredness in managing online risk exposure is slightly lower than that of adults. Just under half of the teens surveyed (48 per cent) said they were confident in handling online risks versus just over half of the adults (52 per cent). To help build those confidence levels, check out Microsoft's resources guide, which offers primary and secondary sources for all 21 risks covered in the survey. Additional information about a wide range of online activities and potential risks and harm can be found on the resources page of their website.

A lack of confidence in knowing where to find help can contribute to concerns about online risks in general. Additionally, as survey results have shown for the past few years, consequences and pain from online risk exposure are real. According to the latest findings, 71 per cent of teens and 65 per cent of adults are "somewhat to extremely" worried about encountering online risks, while even higher percentages of both groups have faced consequences from digital risk exposure: three quarters of teens (75 per cent) and 77 per cent of adults. Consequences range from declining to participate in social media and heightened stress levels, to losing trust in others online or offline, losing sleep and even contemplating suicide. This year, 14 per cent of respondents said they had thoughts of suicide following an online issue, double the percentage from two years ago.

Chart showing that teens are better at finding help than adults, by Microsoft

Chart showing online safety

Microsoft's Digital Civility Challenge

Microsoft made this preliminary research available on World Kindness Day to again call attention to Microsoft's Digital Civility Challenge – four basic tenets for life online to encourage kinder, more empathetic and more respectful interactions. They'd never want to thwart debate, discussion or the free flow of ideas; it's just important that those interactions take place free of name-calling and abuse. Specifically, this challenge is an encouragement to:

  • Live the "Golden Rule" and treat others as you would like to be treated by leading with empathy, compassion and kindness, and affording everyone respect and dignity both online and off.
  • Respect differences by honouring diverse opinions and perspectives and, when disagreements surface, engage thoughtfully by avoiding name-calling and abuse.
  • Pause before replying to comments or posts you disagree with and refrain from posting or sending anything that could hurt someone, damage a reputation or threaten someone's safety.
  • Stand up for yourself and others if it's safe and prudent to do so; report illegal and abusive content and behaviour and preserve evidence.

As we approach Safer Internet Day 2020, we're ushering in not only a new year, but a new decade. Microsoft kicked off 2020 with a series of predictions from teens and adults about various aspects of online life over the next ten years. By embracing the Digital Civility Challenge and other common-sense habits and practices, we can help make the 2020s the safest and most respectful decade yet.

To learn more about digital civility and how you can help advance these practical ideals for online interaction, visit For more on digital safety generally, visit their website, "like" Microsoft Safer Online on Facebook and follow them on Twitter.

This article is an abstract from a recent Microsoft blog article and is reproduced here with permission. Read the full article on the "Microsoft on the issues" blog.

See Microsoft's Safer Internet Day Supporter profile page also, or see further information on Safer Internet Day more generally.

(1) The 21 risks span four broad categories: behavioural, sexual, reputational and personal/intrusive.

Related news

New Microsoft study reveals mixed online civility trends during COVID-19

  • Awareness
  • 24/07/2020
  • Jacqueline Beauchere, Global Digital Safety Advocate, Microsoft

Teenagers and adults in the Asia-Pacific (APAC) region reported an uptick in online civility and more respectful digital interactions during the COVID-19 global pandemic, results from a new Microsoft research study show. Meanwhile, respondents in Latin America said online civility worsened, punctuated by an increase in the spread of false or misleading information.

Slovak Safer Internet Centre: COVID-19 resources

A compilation of resources created by the Slovak Safer Internet Centre in response to the COVID-19 pandemic will be available on this page soon.

Encouraging civil online discourse in the new decade for SID 2020

It's a new year and a new decade, and teens and adults around the world hope that respect, safety and freedom will define online life in the 2020s, new Microsoft research shows.

New Microsoft study on civility, safety and interaction online for Safer Internet Day 2020

The new school year is well underway in many parts of the world, and parents may be inclined to share news and photos of their star pupil's success or involvement in new activities. Before you do, however, know that teens around the world say parents share (or "sharent") too much about them on social media – so much so that it's become a concern for more than four in 10.

Today is Safer Internet Day!

Today is Safer Internet Day (SID) – on Tuesday, 11 February 2020, we are millions around the globe, uniting "Together for a better internet". How are you participating in the big day?