jugend.support portal empowers German youth

  • Awareness
  • 28/03/2019
  • German Safer Internet Centre

jugend.support is an advice and support website addressing kids of 12 years and older. It was developed by order of the German Federal Ministry for Family Affairs, Senior Citizens, Women and Youth (BMFSFJ) by partners within the German Safer Internet Centre (SIC). The awareness centre, klicksafe, manages the project in cooperation with the hotlines internet-beschwerdestelle.de (implemented by eco and FSM) and jugendschutz.net, the child helpline Nummer gegen Kummer, as well as the peer-to-peer project JUUUPORT.de.

The idea of jugend.support is to offer good advice and fast support for young users experiencing stress and uncomfortable situations when online, such as cyberbullying, harassment, content compromising child welfare, fake news, stolen data and addiction. Altogether, 21 topics were chosen by a group of young people to be tackled within the new website. The information is presented in a well-structured way, in one spot, which is the innovative aspect of jugend.support. Instead of searching across various places for information, visitors to jugend.support can find helpful background information and practical advice (especially encouraging self-help) for each topic at a glance, as well as contact information for professional helplines, complaints hotlines or emergency numbers if more support is needed.
The practical information and advice given on jugend.support aims to empower users to help themselves. On the site, they can find instructions for self-protection such as applying safe settings on devices and accounts, while also finding information on how to react appropriately should issues be encountered (for example, how to support an affected friend, report content or block other users). If more support is needed, users are directed to a professional helpline for assistance. In some cases these are specialised helplines, for example, for harassment or addiction.
In case of complaints or reporting content or accounts, there is a simple online form to complete which is sent directly to the official German complaint hotlines. In case of an emergency, visitors find contact details of a 24/7 hotline and information on how to use the 112 European emergency number.
Much like a roundabout, jugend.support aims to help young people to find the right route, directing them to take the next step quickly and easily.
Watch a trailer for the jugend.support website below (in German):
Find out more information about the work of the German Safer Internet Centre (SIC) more generally, including its awareness raising, helpline, hotline and youth participation services, or find similar information for Safer Internet Centres throughout Europe.

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