NEWS

On this page, you'll find a selection of general news articles corresponding to creating a safer and better internet for children and young people.

Further articles by stakeholder group - awareness raising, helplines, hotlines, industry, research and youth - are available in the practice section.

If you are interested in contributing content to the Better Internet for Kids portal and associated communication channels, please contact us at bik-content@eun.org.

Content with tag hotline staff .

The importance of staff welfare in the fight against online CSAM

INHOPE hotlines receive reports from the general public with potentially illegal photos and videos on child sexual abuse material (CSAM). In order to take the necessary actions to remove CSAM from the internet, content needs to be reviewed by a hotline analyst. However, viewing this content can be very harmful and disruptive to the mental health of an individual. Therefore, INHOPE's network of hotlines created a best practice guide on staff welfare and recently organised a panel discussion with hotlines outlining their effective methods to safeguard the wellbeing of analysts.

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Hotlines' staff welfare at the heart of the job

  • Hotlines
  • 12/03/2019
  • Point de Contact, the French hotline

Dealing with harmful content such as child sexual abuse material or online terrorist propaganda is not an easy task. Harmful content may affect all those who are exposed to it in their professional capacity. All organisations dedicated to handle and process such content must safeguard the well-being of their staff. 

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