Lithuanian Safer Internet Centre

Awareness centre


The Lithuanian awareness centre aims to inform parents, grandparents, carers, social workers and teachers about better and safer use of the internet, building on enhanced digital resource centres (repositories), from which specific awareness toolkits and services will be adapted and deployed. It works in close cooperation with European networks (European Schoolnet, Insafe), policy makers and third parties (schools, industry).

Email address: Website: Social media:


‘Child Line', established in 1997, provides free and anonymous help to the children and teenagers by phone and online. Child Line consultants listen to all the children's stories and try to find ways, together, to solve their difficulties, to encourage them to share their worries with the people they trust. Currently 130 consultants, of which 120 are volunteers, provide help to children and teenagers.
  • Child Line offers support by phone and online.
  • The service can be contacted on the toll-free phone number 116 111.
  • The service is open for all children and teenagers in Lithuania.
  • The service is anonymous, as it does not require presenting any name or surname of a child or teenager who wishes to contact the Child Line on the phone or by online message.
  • The service runs on the principle of confidentiality, which means that a child or teenager can be confident that the information he/she has shared with Child Line will not spread beyond the walls of the service.
Child Line may also be contacted by adults who:
  • wish to report on violation of child's rights. In that case, Child Line counsellors will forward the call to State Child Rights Protection and Adoption Service.
  • would like to be consulted about children safe online communication issues. Contact for further information.
Email address: Website: Social media:


The hotline has been established by the Communications Regulatory Authority of the Republic of Lithuania (RRT). Reports are accepted and processed according to the operational procedures approved by the Police Department under the Ministry of the Interior and Office of the Inspector of Journalist Ethics of the Republic of Lithuania. RRT has written agreements with these law enforcement bodies.
An electronic report form on the project website is the main tool for reporting about illegal and harmful content on the internet.
The hotline exists for receiving and managing reports and data on online illegal child sexual abuse and other illegal content according to Lithuanian laws:
  • Operate a hotline to receive information from the public relating to illegal content, i.e. child pornography, racism and xenophobia or other illegal content according to Lithuanian laws.
  • Update a manual of procedures in cooperation with law enforcement authorities and in accordance with the best practice guidelines.
  • Undertake a preliminary assessment of the legality of the content reported and trace its origin, and forward the report to the appropriate body for action (ISP, the police or corresponding hotline) including systematic notice to the host provider of content assessed as child pornography.
  • Ensure compatibility with data formats of the core platform and provide statistics required for measuring the impact and effectiveness of the network.
Email address: Website: Social media:

Youth participation


The main idea of youth participation in Lithuania is to encourage youth to create blogs while promoting better internet for kids. For this goal, the Lithuanian SIC arrange a wide range of creative activities and various competitions, where they try to involve more young people not only as the audience but as actors too.

Email address: Website: umas Social media:

Key successes

One of the key successes of the Lithuanian SIC has been the "Safe on the internet during summer time!" campaign. 10 events were organised during June and July, visiting children's summer camps in various regions of the country. 
During the events, about 700 children and adolescents were presented with tips for safer use of mobile devices, visited the information area and competed in teams answering general IT and safety-related questions.
The events were organised with participation of all project consortium partners.

Key partners/supporters

TEO - a telecommunication company and the biggest internet provider in Lithuania - is a socially responsible industry partner. TEO supports activities for school communities, promotional SIC activities, and arrange their own educational activities on safer internet use with customers.

Location: Lithuania Email address: Website: