French Safer Internet Centre

Awareness centre

Internet Sans Crainte is the national awareness-raising programme promoting a better internet for children and young people in France. The programme is operated by Tralalere, producer of pluri media educational programmes and awareness campaigns. It produces multimedia educational resources, often with the support of the Ministry of Education, which are extremely widely used both in schools and in other educational structures.
Relying on an active, participative approach, we aim at raising awareness among children, parents and educators for a better use of the internet, and promote safer and more creative online practices.
In line with the Better Internet Strategy of the EC, we are producing resources in order to further enhance positive/critical/creative online practices by youth aged 9-18.
Email address: Website: Social media:


Net Ecoute 0800 200 000, the French Helpline, is dedicated to all the issues that may arise from the connected lives of minors. 
The service, available Monday-Friday from 9am until 7pm offers counselling, advice and help to minors up to 21 years of age, their parents and professionals. 
The helpline is a service provided by e-Enfance, the prominent French online safety NGO, partnering locally with industry and police authorities to streamline the best help possible towards those in need.
Email address: Website: Social media:


The French Hotline, Point de Contact, was founded in 1998 by AFPI, the French Internet Service Providers Association, as a self-regulatory instrument of the internet industry to allow internet users to easily report illegal content encountered online.
Point de Contact provides a simple, anonymous and mobile-friendly web form under for users to report illegal content. The main scopes of activity of the hotline are child sexual abuse material (CSAM), racism and xenophobia, terrorism, and shocking content accessible to minors.
Point de Contact's mission is to assist users and internet service providers to react to illegal content, and to help law enforcement.
Email address: Website: Social media:

Key successes

The French Safer Internet Centre (SIC), made up of three stakeholders: Internet Sans Crainte (Awareness Centre), Point de Contact (Hotline) and e-Enfance (Helpline), aims to educate children, their parents and educators about safer and more responsible use of the internet, and to fight against illegal content online. 
The Safer Internet Centre participates also in the promotion of positive uses of digital technologies, hence its participation in the Better Internet for Kids (BIK) project for the benefit of children.
Its role is also to develop the knowledge and necessary know-how for young people so that they develop digital and creative uses of technology, and become actors in their own digital life. 
The French Safer Internet Centre is responsible for:
  • creating and designing resources.
  • Implementing actions around critical education and information. 
  • collecting and reporting illegal content.
  • answering questions from young people and their families.

Successes of the French Safer Internet Centre

Key partners/supporters

The French Safer Internet Centre (SIC) has broad support of all relevant stakeholders in France. Supporters include: 
Institutions: Agence du numérique, CNIL, Comité Interministériel de Prévention de la Délinquance et de la Radicalisation (CIPDR), Délégation Interministérielle à la Lutte Contre le Racisme, l'Antisémitisme et la Haine (DILCRAH), Ministère de l'Education Nationale, Ministère de la Culture, Ministère de l'Intérieur, Ministère de l'Enseignement Supérieur et de la Recherche, PEEP.
Industry: Cluster EdTech, Facebook, Google, Microsoft, Orange, S.E.L.L., Snapchat, Twitter.
Associations: AFEV, BSF, Class'Code, FCPE, FFtélécoms, La ligue de l'enseignement, MAE solidarité, Renaissance numérique, UNAF. 
Academics: Université Paris VIII, Institut National de Recherche en Informatique Appliquée (INRIA).
Advisory Body members are as follows:
Ministries and governmental bodies:
  • Brigade de Protection des mineurs (Préfecture de Police de Paris)
  • Agence du Numérique (Ministère des finances et de l'économie numérique)
  • Direction Générale de la Gendarmerie Nationale (DGGN, Ministère de l'Intérieur)
  • Hadopi Ministère des Affaires sociales et de la Santé Ministère de l'Education Nationale
  • MIVILUDES - Mission Interministérielle de vigilance et de lutte contre les dérives sectaires (Premier Ministre)
  • Office Central de Lutte contre la Criminalité liée aux Technologies de l'Information et de la Communication (OCLCTIC, Ministère de l'Intérieur)
  • Office Central de Lutte pour la Répression des Violences aux Personnes (OCRVP, Ministère de l'Intérieur)   
National independent public regulatory bodies:
  • Commission Nationale de l'Informatique et des Libertés (CNIL)
  • Conseil Supérieur de l'Audiovisuel (CSA)
  • Défenseur des droits (Défenseur des enfants)
  • Institut National de Recherche en Informatique Appliquée (INRIA)
  • CLEMI (Ministry of Education)
  • Institut National de Recherche en Informatique Appliquée (INRIA)
  • Universités Paris VIII
National educational and family associations:
  • Ecole des Grands Parents
  • Européens Fédération des Conseils de Parents d'Elèves (FCPE)
  • La Voix de l'Enfant
  • La Ligue de l'Enseignement Les Francas
  • Fédération des Parents d'Elèves de l'Enseignement Public (PEEP)
  • Union Nationale des Associations Familiales (UNAF)
Child protection associations:
  • Droit à l'Enfance
  • Fondation pour l'Enfance Innocence en danger
  • Together against Cybercrime (TaC)
Private sector stakeholders:
  • Fédération Française des Télécoms
  • Orange
  • RSE
  • MAE insurance
  • Microsoft France
  • Groupe Vivendi (SFR)

Location: Paris, France Email address: Phone: 00+33(0)149294525 Website: