Cyprus Safer Internet Centre

Awareness centre

Description:

The Awareness center aims to create a culture among children, parents and teachers to take advantage of the affordances of the Internet with safe, responsible and ethical use.  Awareness will continue the existing work that is taking place in Cyprus, update and enrich the digital content and resources already developed, enhance existing services and tools deployed and extend collaborations and synergies among stakeholders. For this period, it will particularly focus at the level of content on cyberbullying and the digital footprint and at the level of target groups children and young people from different demographic groups, and parents. This focus will not undervalue of course all the other aspects of the awareness activity, such as children sexual abuse, social networks etc.

Following the Paris Declaration, all activities will be implemented under the focus of "Strengthening children's and young people's ability to think critically and exercise judgement so that, particularly in the context of the Internet and social media, they are able to grasp realities, to distinguish fact from opinion, to recognise propaganda and to resist all forms of indoctrination and hate speech".  

An evaluation survey on the impact of the awareness activity will be conducted, providing evidence for planning the next steps as well as feedback at European level.

An evaluation survey on the impact of the awareness activity will be conducted, providing evidence for planning the next steps as well as feedback at European level.

Email address: InternetSafety@cyearn.pi.ac.cy Website: internetsafety.pi.ac.cy Social media: www.facebook.com/internetSafetyCy https://www.youtube.com/channel/UCi7UsCg5wW9IMWr8t7QxT3w

Helpline

Description:

The CYberSafety Helpline aims at providing people advise and support on issues related to the safe, responsible and ethical use of the internet.  The Helpline services are targeted to children, adolescents and their families, with qualified and trained supporters answering their questions and guiding them through difficulties or other concerns related to the use of the internet.  Anyone can access the Helpline services through telephone, email, chat, webform. All communication is free and completely confidential.

The Helpline ensures that operating guidelines are in compliance with national law, including data protection rules and that reporting mechanisms are interoperable both with the core platform and with reporting via service providers such as Social Networking Services. Communication with the relevant bodies in Cyprus is being established so as to ensure the right procedures. 

The supporters working at the Helpline Services go through a training course that covers all the aspects related to Internet safety and awareness. Training include the supporters' involvement with the awareness existing and new content, so as to have a consistency on the messages and guidelines given to users, as well as their training on the operating guidelines. The operation of the Helpline is interwoven with the Awareness aspect and activities of the project. The Helpline supporters refer the users to the awareness portal for safety tips for concerned children and parents as well as the general public.

Existing helpline tools (such as chat tool, mobile app) are being updated and they include features that support a Case Management Platform and Tools. 

Qualitative and quantitative reporting is being given to relevant bodies. Users' personal data is strictly confidential. 

Email address: CyberSafetyHelpline@cyearn.pi.ac.cy Website: cybersafety.cy/helpline

Hotline

Description:

The primary purpose of the Hotline is to offer a direct, easily accessible and responsible point of contact for users to report illegal content or actions. The Hotline services aim at providing appropriate handling of information from the public relating to illegal reports and data on child pornography and other online illegal child sexual abuse material, and if deemed appropriate racism and xenophobia.

Hotline services are provided by qualified trained operators who are able to "undertake a preliminary assessment of the legality of the content reported and forward the report to the body for action (ISP, police or corresponding hotline), including systematic notice to the host provider of content assessed as child pornography and monitoring of the take-down". They are also able to "forward suspicions of illegal content to certain stakeholders (ISP, police or corresponding hotline) for further assessment", as well as advice to forward a report to the Helpline if more appropriate.

Existing hotline tools (such as chat tool, mobile app) are being updated and they include features that support a Case Management Platform and Tools.

The Cyprus Hotline is becoming a member of INHOPE. Hotline provides statistics required for measuring the impact and effectiveness of the network use in compatible data formats and connect to the technical infrastructure provided by the EU core service platform. Users' personal data is strictly confidential.

The operators of the Hotline collaborate with the Awareness aspect and activities of the project and they refer the users to the Awareness portal and Helpline for safety tips for concerned children and parents as well as the general public.

Email address: CybersafetyHotline@cyearn.pi.ac.cy Website: cybersafety.cy/hotline

Youth participation

Description:

The aim of CYberSafety Youth Panel is to engage children and young people from different demographic groups in an interactive participation and active contribution on the creative and responsible use of the internet. Computer Science university students act as mentors for the younger ones by providing a role model, while members of the Cyprus Children's Parliament, the Commissioner for Children's Rights Young Advisors and the Young Coaches for the Internet are part of the Youth Panel. 

An important action which supports the Youth Participation in the safe use of the internet is the Young Coaches programme, during which students develop and implement an action plan for their school on the safe use of the internet.

The CYberSafety Youth Panel allows young people to express their views and exchange knowledge and experiences concerning their use of digital and online technologies, as well as tips on how to stay safe. They also advise on the strategy for the creative use of digital and online technologies with safety and responsibility, help create innovative resources and disseminate eSafety messages to their peers and other audiences. Members of the CYberSafety Youth Panel:

  • Cyprus Children's Parliament
  • Cyprus Team of Young Advisors of the Commissioner for Children's Rights
  • Young Coaches for the Internet
  • Students from the University of Cyprus Computer Science Department
Website: cybersafety.cy/youth-panel

Key successes

The Cyprus Safer Internet Centre (SIC) has a strong consortium with important stakeholders as partners, supported by a wider group on the National Strategy for a better internet for kids in Cyprus, which serves as the advisory Board.

Success programmes include:

Key partners/supporters

Key supporters of the Safer Internet Centre (SIC) in Cyprus is the National Strategy for a Better Internet for Kids in Cyprus Working Group, which consists of 24 members:

  • Office of the Commissioner of Electronic Communications and Postal Regulation
  • Ministry of Education and Culture - Cyprus Pedagogical Institute
  • Office for Combating Cybercrime, Cyprus Police
  • Department of Electronic Communications, of the Ministry of Transport, Communications and Works
  • Department of Information Technology Services, Ministry of Finance
  • Cyprus Radio Television Authority
  • Office of the Commissioner for Children's Rights
  • Cyprus Digital Champion, Ministry of Energy, Commerce, Industry and Tourism
  • Youth Board of Cyprus
  • Pancyprian School for Parents
  • Cyprus  Neuroscience & Technology Institute
  • Pancyprian Coordinating Committee for the Protection and Welfare of Children
  • International Information Systems Security Certification Consortium (ISC)2 Cyprus Chapter
  • Cyprus Organisation for Standardisation
  • Cyprus Computer Society
  • Microsoft Cyprus
  • Oracle
  • CYTA
  • MTN
  • Computer Science Department of the University of Cyprus
  • Social Computing Research Center, Cyprus University of Technology
  • CERISE, European University
  • Computer Science Department of the University of Nicosia
  • Office of the Commissioner for Personal Data Protection 

Location: Nicosia, Cyprus Email address: SafeInternet@cyearn.pi.ac.cy Phone: +357 22402355 Fax: +357 22480505 Website: cybersafety.cy