Cyprus Safer Internet Centre

Awareness centre

The awareness centre aims to create a culture among children, parents and teachers to take advantage of the benefits of the internet with safe, responsible and ethical use. The awareness centre will continue the existing work that is taking place in Cyprus, update and enrich the digital content and resources already developed, enhance existing services and tools deployed and extend collaborations and synergies among stakeholders. In the current project phase, it will particularly focus at the level of content on cyberbullying, on personal data and the digital footprint, and targetting children and young people from different demographic groups, and parents. This focus will not undervalue of course all the other aspects of the awareness activity, such as children sexual abuse material (CSAM), social networks, and so on.
Following the Paris Declaration, all activities will be implemented under the focus of "Strengthening children's and young people's ability to think critically and exercise judgement so that, particularly in the context of the internet and social media, they are able to grasp realities, to distinguish fact from opinion, to recognise propaganda and to resist all forms of indoctrination and hate speech".  
An evaluation survey on the impact of the awareness activity will be conducted, providing evidence for planning the next steps as well as feedback at European level.
Email address: Website: Social media:


The helpline operates within the framework of the European project CyberSafety – Better Internet for Kids in Cyprus, aiming to ensure that all users can receive expert advice and support from qualified operators, in real time, on topics related to the use of the internet and digital technologies.
Helpline services are aimed at children, adolescents, parents, teachers, and other professionals, providing advice and support on issues related to the safe, responsible and ethical use of the internet and other digital media. The helpline operators provide, among other aspects, advice and support on issues such as:
  • cyberbullying
  • excessive use
  • data privacy
  • problems on social networks (e.g. fake profiles, account violations, inappropriate and harmful content)
  • sexting
The relevant services are provided on the basis of the guidelines and legislations of the national law, and are interwoven with the aspect of awareness and protection of the users' personal data. 
Additionally, the services have ensured that reporting mechanisms are interoperable both with the core platform and with reporting via service providers such as social networking services. Communication with the relevant bodies in Cyprus is being established so as to ensure the right procedures. 
Anyone can access the helpline services through telephone, email, chat and webform. All communication is free and completely confidential.
Email address: Website: Social media:Γραμμή-Βοήθειας-και-Καταγγελιών-2012349425705059


The hotline offers a direct, easily accessible and responsible point of contact for users to report illegal content or actions. Hotline services provide handling of information from the public, related to reports on:
  • content of child sexual abuse (e.g. photos)
  • racist and xenophobic material that violates the law
  • anything considered illegal
The hotline is run by qualified, trained operators who will be able to undertake a preliminary assessment of the legality of the content reported, trace its origin, and forward the report to the appropriate body for action. Operators are also able to forward their suspicions of illegal content for further assessment, as well as forward a report to the helpline if they deem it necessary.
The hotline is accessible via a personal computer, a mobile device or a landline phone, and operates on the basis of the guidelines and legislations of the national law. Hotline operators process the reports with the support of Case Management Platform and Tools (CMPT), and take appropriate actions in co-operation with national and other bodies.
Hotline users can make references and report content, maintaining their anonymity if they wish. In cases of personal data submission, the personal data remains strictly confidential.
The Cyprus hotline is becoming a member of INHOPE, the International Association of Internet Hotlines. The hotline provides statistics required for measuring the impact and effectiveness of the network in compatible data formats and connects to the technical infrastructure provided by the EU core service platform. Users' personal data is strictly confidential.
The operators of the hotline collaborate with the awareness aspect and activities of the project, referring users to the awareness portal and helpline for safety tips for concerned children and parents, as well as the general public.
Email address: Website: Social media:Γραμμή-Βοήθειας-και-Καταγγελιών-2012349425705059

Youth participation


The aim of CYberSafety Youth Panel is to engage children and young people from different demographic groups in an interactive participation and active contribution on the creative and responsible use of the internet. Computer Science university students act as mentors for the younger ones by providing a role model, while members of the Cyprus Children's Parliament, the Commissioner for Children's Rights Young Advisors and the Young Coaches for the Internet are part of the Youth Panel. 

An important action which supports the Youth Participation in the safe use of the internet is the Young Coaches programme, during which students develop and implement an action plan for their school on the safe use of the internet.

The CYberSafety Youth Panel allows young people to express their views and exchange knowledge and experiences concerning their use of digital and online technologies, as well as tips on how to stay safe. They also advise on the strategy for the creative use of digital and online technologies with safety and responsibility, help create innovative resources and disseminate eSafety messages to their peers and other audiences. Members of the CYberSafety Youth Panel:

  • Cyprus Children's Parliament
  • Cyprus Team of Young Advisors of the Commissioner for Children's Rights
  • Young Coaches for the Internet
  • Students from the University of Cyprus Computer Science Department

Key successes

The Cyprus Safer Internet Centre (SIC) has a strong consortium with important stakeholders as partners, supported by a wider group on the National Strategy for a better internet for kids in Cyprus, which serves as the advisory Board.

Success programmes include:

Key partners/supporters

Key supporters of the Safer Internet Centre (SIC) in Cyprus is the National Strategy for a Better Internet for Kids in Cyprus Working Group, which consists of 24 members:

  • Office of the Commissioner of Electronic Communications and Postal Regulation
  • Ministry of Education and Culture - Cyprus Pedagogical Institute
  • Office for Combating Cybercrime, Cyprus Police
  • Department of Electronic Communications, of the Ministry of Transport, Communications and Works
  • Department of Information Technology Services, Ministry of Finance
  • Cyprus Radio Television Authority
  • Office of the Commissioner for Children's Rights
  • Cyprus Digital Champion, Ministry of Energy, Commerce, Industry and Tourism
  • Youth Board of Cyprus
  • Pancyprian School for Parents
  • Cyprus  Neuroscience & Technology Institute
  • Pancyprian Coordinating Committee for the Protection and Welfare of Children
  • International Information Systems Security Certification Consortium (ISC)2 Cyprus Chapter
  • Cyprus Organisation for Standardisation
  • Cyprus Computer Society
  • Microsoft Cyprus
  • Oracle
  • CYTA
  • MTN
  • Computer Science Department of the University of Cyprus
  • Social Computing Research Center, Cyprus University of Technology
  • CERISE, European University
  • Computer Science Department of the University of Nicosia
  • Office of the Commissioner for Personal Data Protection 

Location: Nicosia, Cyprus Email address: Phone: +357 22402355 Fax: +357 22480505 Website: