Cypriot Safer Internet Centre

Awareness centre

The awareness centre aims to create a culture among children, parents and teachers to take advantage of the affordances of the internet with safe, responsible and ethical use.  
In the new project phase (2016-), awareness work will continue the existing work that is taking place in Cyprus, update and enrich the digital content and resources already developed, enhance existing services and tools deployed and extend collaborations and synergies among stakeholders. For this period, it will particularly focus at the level of content on cyberbullying and the digital footprint, and at the level of target groups on children and young people from different demographic groups and parents. This focus will not undervalue, of course, all of the other aspects of awareness activity, such as child sexual abuse, social networks and so on.
Following the Paris Declaration, all activities will be implemented under the focus of "Strengthening children's and young people's ability to think critically and exercise judgement so that, particularly in the context of the internet and social media, they are able to grasp realities, to distinguish fact from opinion, to recognise propaganda and to resist all forms of indoctrination and hate speech."    
An evaluation survey on the impact of the awareness activity will be conducted, providing evidence for planning the next steps as well as feedback at European level.
Email address: Website:


The helpline activity is targeted at children, adolescents and their families, providing advice and support on issues related to the safe, responsible and ethical use of the internet. In the current project phase (2016-), the helpline services continue the existing work providing one-to-one conversations online and on telephone by trained qualified helpers/supporters.
The helpline ensures that operating guidelines are in compliance with national law, including data protection rules and that reporting mechanisms are interoperable both with the core platform and with reporting via service providers such as social networking services (SNS). Communication with the relevant bodies/commissioners in Cyprus is being established so as to ensure the right procedures.
The helpers/supporters working at the helpline services go through a training course that covers all the aspects related to internet safety and awareness. Training includes the helpers/supporters' involvement with the awareness content, and existing and new content, so as to have a consistency on the messages and guidelines given to users as well as their training on the operating guidelines. The operation of the helpline is interwoven with the awareness aspect and activities of the project.
Existing helpline tools (such as chat tools, the mobile app) will be updated and they will include features that will support a Case Management Platform and Tools.  
Qualitative and quantitative reporting is being given to relevant bodies. Users' personal data is strictly confidential.
Email address: Website:


The primary purpose of the hotline activity is to offer a direct, easily accessible and responsible point of contact for users to report illegal content or actions. The hotline services aim to provide appropriate handling of information from the public relating to illegal reports and data on child pornography and other online illegal child sexual abuse material (CSAM) and, if deemed appropriate, racism and xenophobia.  
The hotline is run by qualified trained operators who are able to "undertake a preliminary assessment of the legality of the content reported and trace its origin, and forward the report to the body for action (ISP, police or corresponding hotline), including systematic notice to the host provider of content assessed as child pornography and monitoring of the take-down". They are also able to "forward suspicions of illegal content to certain stakeholders (ISP, police or corresponding hotline) for further assessment", as well as advice to forward a report to the helpline if more appropriate.
Existing hotline tools (such as chat tools, the mobile app) will be updated and they will include features that will support a Case Management Platform and Tools. 
The Cypriot hotline is a member of INHOPE (the International Association of Internet Hotlines). Hotlines provide statistics required for measuring the impact and effectiveness of the network use in compatible data formats and connect to the technical infrastructure provided by the EU core service platform. Users' personal data is strictly confidential.
The operators of the hotline collaborate with the awareness aspect and activities of the project, and they refer the users to the awareness portal for safety tips for concerned children and parents as well as the general public. 
Email address: Website:

Youth participation

The aim of the youth participation strand is to engage children and young people from different demographic groups in an interactive dialogue and active contribution on the creative and responsible use of the internet. Computer Science university students act as mentors for the younger ones by providing a role model, while members of the Cyprus Children's Parliament will be part of a Youth Panel.
An important action which supports the youth particpation work in the safe use of the internet is the Young Coaches programme, during which kids develop and implement an action plan for their school on the safe use of the internet.

Key successes

The Cypriot Safer Internet Centre (SIC) has a strong consortium with important stakeholders as partners, supported by a wider group on the National Strategy for a better internet for kids in Cyprus, which will serve as the Advisory Board.
Successful programmes include:

Key partners/supporters

Key supporters of the Safer Internet Centre (SIC) in Cyprus are the members of the National Strategy for a better internet for kids in Cyprus working group which includes 24 partners:
  • Office of the Commissioner of Electronic Communications and Postal Regulation
  • Ministry of Education and Culture - Cyprus Pedagogical Institute
  • Office for Combating Cybercrime, Cyprus Police 
  • Department of Electronic Communications, of the Ministry of Transport, Communications and Works
  • Department of Information Technology Services, Ministry of Finance
  • Cyprus Radio Television Authority 
  • Office of the Commissioner for Children's Rights
  • Cyprus Digital Champion, Ministry of Energy, Commerce, Industry and Tourism
  • Youth Board of Cyprus
  • Pancyprian School for Parents 
  • Cyprus  Neuroscience & Technology Institute 
  • Pancyprian Coordinating Committee for the Protection and Welfare of Children 
  • International Information Systems Security Certification Consortium (ISC)2 Cyprus Chapter
  • Cyprus Organisation for Standardisation
  • Cyprus Computer Society
  • Microsoft Cyprus
  • Oracle
  • CYTA
  • MTN
  • Computer Science Department of the University of Cyprus 
  • Social Computing Research Center, Cyprus University of Technology
  • CERISE, European University
  • Computer Science Department of the University of Nicosia 
  • Office of the Commissioner for Personal Data Protection

Location: Nicosia, Cyprus Email address: Phone: +357 22402355 Fax: +357 22480505 Website: