Norwegian Safer Internet Centre


Fredrikstad, Norway


About the organisation

The Norwegian Safer Internet Centre (SIC) aims to effectively coordinate activities to empower children and young people to use online technologies in a safe and positive way. Its main goal is to raise awareness and increase media literacy among children, parents and teachers, and other professionals working with children on online issues and online risks. The helpline services give advice and support to young people on issues related to their use of online technologies.

The SIC collaborates with many different partners from both private and public sector, and from NGOs to Ministries, to ensure joint awareness-raising activities and development of common resources and tools.

Profile last updated: May 2020

Awareness centre


The awareness centre is operated by the Norwegian Media Authority. The centre's goal is to:

  • increase media literacy and digital skills among children and youth;
  • ensure the internet provides a positive and safe environment for children;
  • raise awareness and mitigate online risk among children and young people;
  • hear the voice of children and young people to better understand the challenges and opportunities of using digital technologies.

The centre performs a wide range of awareness-raising activities by itself and in cooperation with its key collaborating partners in the Norwegian Online Safety Network. Some of the main activities are as follows:

  • Media literacy activities.
  • Develop, disseminate and promote new and existing tools.
  • Develop strategies to reach, and produce materials for, parents and teachers.
  • Organise events and seminars in collaboration with key partners;
  • Organise regular youth participation activities and panels.

Thomas Haugan-Hepsø and Berit Andersen from the Norwegian Media Authority

Photo: Thomas Haugan-Hepsø and Berit Andersen from the Norwegian Media Authority (Norwegian SIC's awareness centre)

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The Norwegian Red Cross' dialogue service Kors på halsen (Cross My Heart) is the national helpline for children and youth up to 18 years on issues related to online use. The helpline service is free of charge and operates a phone number, chat, e-mail and forum.

Cross My Heart is staffed by approximately 250 volunteers, consoling and providing support and advice to children. The service is anonymous, and deal with all aspects of young people's lives, thoughts and questions – including their digital lives.

Norwegian helpline logo

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The Norwegian Criminal Investigation Service (NCIS/Kripos) is the national hotline, and unit for fighting organised and other serious crime – including exploitation and abuse of children and the spread of illegal material involving children online. The Norwegian Safer Internet Centre (NSIC) has a strong relationship with the NCIS. They are a part of the NSIC Advisory Board, and participate in network meetings and joint events.

Youth participation


The youth perspective is an integrated part of the Norwegian Safer Internet Centre's services. Regularly meetings with children-, youth- and expert panels are carried out. The panelists are consulted when decisions are made, and when tools directed at their age group and younger are developed. Adolescents also play an active part in conferences, seminars and social media events arranged by the SIC. One of the Youth Panel members is seated in the Norwegian SIC's Advisory Board, and also participates in national conferences such as the annual BIK Youth Panel.

Norwegian SIC's Youth Panel

Key successes

The work carried out by the Norwegian Safer Internet Centre (SIC) is well founded in the UN Convention on the Rights of the Child (UNCRC) - in terms of right to information, expression, participation and last, but not least, the right to protection. The issues raised by children and young people's use of digital media, in many cases, challenges several of these rights at the same time.

Leaning on knowledge gained from facts, surveys and contact with the target groups, the SIC offers a balanced and nuanced view concerning benefits, risks and harm, and strives to maintain all of these rights at the same time.

Key partners/supporters

The Norwegian Media Authority is the national coordinator of the Norwegian Safer Internet Centre (SIC). Along with the helpline, Cross My Heart, the SIC aims to ensure children and young people have a safe digital life. The NSIC's network consists of more than 30 collaborating partners from ministries, non-profit and voluntary organisations, businesses and industry organisations - all working for the same goal.

Key collaborating partners (in alphabetical order):

  • ICT Norway (IKT Norge): the interest group for the Norwegian ICT industry.
  • Kids and Media (Barnevakten): non-profit organisation providing parents and professionals with information and advice on children and young people's digital lives.
  • National Criminal Investigation Service (Kripos): national hotline, and the unit for fighting organised and other serious crime.
  • National Parents' Committee for Primary and Secondary Education (FUB/FUG): National committee for parents who have children in kindergarten and in primary or secondary school.
  • Norwegian Centre for Information Security (NorSIS/ an independent organisation and partner to the government, businesses and research facilities in the subject of cyber security.
  • Norwegian Consumer Authority (Forbruktilsynet): an independent administrative body with the responsibility of supervising measures in the market and seek to exert influence on traders to observe the regulatory framework.
  • Norwegian Data Protection Authority (Datatilsynet): facilitates protection of individuals from violation of their right to privacy through processing of their personal data.
  • Norwegian Directorate for Education and Training (Utdanningsdirektoratet – direktoratet for barnehage, grunnopplæring og IKT): overall responsibility for supervising kindergarten, education and the governance of the education sector, as well as the implementation of Acts of Parliament and regulations.
  • Ombudsman for Bullying (Mobbeombudene): separate regional agencies that works closely with kindergartens and schools.
  • Ombudsman for Children (Barneombudet): advocate for children and young people. They work to uphold the rights of children and ensure that children's opinions are heard.
  • Save the Children Norway (Redd Barna).
  • Telenor: provider of mobile- and online services in Norway.
  • site for governmental information on rights, possibilities and obligations of young people.


  • Ministry of Culture
  • Ministry of Children and Equality
  • Ministry of Justice and Public Security
  • Ministry of Local Government and Modernisation