In Ukraine, the National Child Toll-Free Hotline ("the Hotline") began its work on 1 January 2013. The work of the Hotline is managed by the civil society organisation (CSO) La Strada-Ukraine. This organisation is a partner of non-governmental organisation (NGO) Better Internet Centre from Ukraine, which joined the SIC+ programme in 2020.
Within the European network of Safer Internet Centres, helplines provide information, advice and assistance to children, young people and parents on how to deal with harmful content, harmful contact (such as grooming) and harmful conduct such as (cyberbullying or sexting).
Helplines can increasingly be accessed via a variety of means – telephone, email, web forms, Skype, and online chat services, and many offer anonymous services.
On this page, you'll find a selection of articles corresponding to the work of helplines.
To find contact details for your national helpline, visit your Safer Internet Centre profile page.
In recent months, digital technologies have been at the heart of the response to the coronavirus pandemic, enabling billions of people from a variety of generations or backgrounds to carry on with their daily lives and therefore to maintain – to some extent – a sense of normality throughout the crisis, whether to stay in touch with loved ones, to continue working, studying, creating and learning, or to participate in public debate, among other things.
The Insafe network of helplines collects data about the types of calls received and this is analysed every three months to look at trends, and new and emerging issues. The most recent data collection covers the period from April to June 2020 inclusive and of course, for many countries, much of this period was spent in lockdown as a result of the COVID-19 pandemic situation.
After a resurgence of the Blue Whale challenge online – which has been found to be a hoax – the Belgian awareness centre, Child Focus, has issued some simple tips for children and young people (and parents) on how to handle it should concerns arise.
In May 2020, Belgian awareness centre Child Focus published its annual report, a snapshot of the past year with trends and points for attention, and an opportunity to remember that Child Focus is not only the Foundation for Missing Children, but also for sexually exploited children. No effort is too much and, more than ever, the centre's attention remains focused on the most vulnerable young people. In this article, we look specifically at the results concerning online safety.
The Insafe network of helplines collects data about the types of calls received and this is analysed every three months to look at trends and new and emerging issues.
On Tuesday, 23 June 2020, the International Telecommunication Union (ITU) launched its new 2020 Guidelines on Child Online Protection (COP), a set of recommendations for children, parents, educators, industry and policy makers on how to contribute to the development of a safe and empowering online environment for children and young people.
As part of the Better Internet for Kids (BIK) Quality Assurance Programme (QAP), the Insafe-INHOPE Coordination Teams are jointly conducting a set of ten country visits to national Safer Internet Centres (SICs) to better understand what is happening in the Member States: monitoring emerging issues and challenges, identifying good practices to be shared, and harvesting the results of the Better Internet for Kids (BIK) policy. Exchange of good practices and identifying further opportunities for collaboration was also the focus of a cluster meeting organised between the Safer Internet Centres in Estonia and Finland on 9-10 December 2019, hosted at the Sofia Future Farm in Helsinki.
Today, the Insafe network of Safer Internet Centres (SICs) begins a two-day training meeting online. This event is an opportunity for members of the network to share experience and good practice and continue to enhance the collaborative learning community that has developed within Insafe.
Report Harmful Content (RHC) has just released its annual report into the findings surrounding harmful content online. This report presents results of mixed-methods research carried out on all cases dealt with in its first year of operation (January 2019 – December 2019). In the year analysed, the RHC website received 9,282 visitors and practitioners dealt with 164 unique cases. The service's popularity rapidly increased in September, following the official service launch, and continued to grow until the end of the year.
Want to find out more about Safer Internet Centre (SIC) services and resources in your country?
Check out your SIC profile page to connect with national resources and sources of support, providing awareness raising, helpline, hotline and youth participation services.