Latvian Helpline 116111 has released an app to make psychological assistance more accessible to children. This free app, created by the State Inspectorate for Protection of Children’s rights, was intended for children and adolescents to receive psychological assistance when facing online breaches.
Within the European network of Safer Internet Centres, helplines provide information, advice and assistance to children, young people and parents on how to deal with harmful content, harmful contact (such as grooming) and harmful conduct such as (cyberbullying or sexting).
Helplines can increasingly be accessed via a variety of means – telephone, email, web forms, Skype, and online chat services, and many offer anonymous services.
On this page, you'll find a selection of articles corresponding to the work of helplines.
To find contact details for your national helpline, visit your Safer Internet Centre profile page.
The Insafe network of helplines collects data about the types of calls that they receive, and this is analysed every three months to look at trends and new and emerging issues.
On Tuesday, 3 November 2020, four representatives from the Insafe network hosted a discussion on “The coronavirus pandemic: A global crisis is showing us how to live online” in a dedicated Internet Governance Forum (IGF) pre-event.
Like many helplines from the Insafe network established throughout Europe, the Czech helpline the Safety Line has seen its activities considerably altered during the pandemic and as a consequence of the restrictive measures taken in the Czech Republic. In the interview transcript below, the helpline reflects on its operations since March and the trends noticed during the crisis.
Today, the Insafe and INHOPE networks of European Safer Internet Centres (SICs) begin a two-day joint training meeting online. This event is an opportunity to facilitate sharing of experience and good practice between the two networks and to explore areas of common ground and opportunities for closer working between helplines, hotlines and awareness centres.
In Ukraine, the National Child Toll-Free Hotline ("the Hotline") began its work on 1 January 2013. The work of the Hotline is managed by the civil society organisation (CSO) La Strada-Ukraine. This organisation is a partner of non-governmental organisation (NGO) Better Internet Centre from Ukraine, which joined the SIC+ programme in 2020.
In recent months, digital technologies have been at the heart of the response to the coronavirus pandemic, enabling billions of people from a variety of generations or backgrounds to carry on with their daily lives and therefore to maintain – to some extent – a sense of normality throughout the crisis, whether to stay in touch with loved ones, to continue working, studying, creating and learning, or to participate in public debate, among other things.
The Insafe network of helplines collects data about the types of calls received and this is analysed every three months to look at trends, and new and emerging issues. The most recent data collection covers the period from April to June 2020 inclusive and of course, for many countries, much of this period was spent in lockdown as a result of the COVID-19 pandemic situation.
After a resurgence of the Blue Whale challenge online – which has been found to be a hoax – the Belgian awareness centre, Child Focus, has issued some simple tips for children and young people (and parents) on how to handle it should concerns arise.
In May 2020, Belgian awareness centre Child Focus published its annual report, a snapshot of the past year with trends and points for attention, and an opportunity to remember that Child Focus is not only the Foundation for Missing Children, but also for sexually exploited children. No effort is too much and, more than ever, the centre's attention remains focused on the most vulnerable young people. In this article, we look specifically at the results concerning online safety.
Want to find out more about Safer Internet Centre (SIC) services and resources in your country?
Check out your SIC profile page to connect with national resources and sources of support, providing awareness raising, helpline, hotline and youth participation services.