The Insafe network of helplines collects data about the types of calls received and this is analysed every three months in order to look at possible trends and emerging issues. Since April 2023, helplines have been using an updated set of categories to log contacts against. The new categories were agreed upon following extensive consultation and discussion with the helpline network. The work was led by a helpline working group who spent considerable time determining the changes that needed to be made.
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