HOTLINES

INHOPE is the International Association of Internet Hotlines. It is an active and collaborative network of 45 hotlines in 40 countries worldwide, dealing with illegal content online and committed to stamping out child sexual abuse from the internet.

Within the structure of European Safer Internet Centres, INHOPE Hotlines offer the public a way of anonymously reporting internet material, including child sexual abuse material (CSAM), they suspect to be illegal. The Hotline will ensure that the matter is investigated and if found to be illegal the information will be passed to the relevant Law Enforcement Agency and in many cases the internet service provider (ISP) hosting the content.
 
On this page, you'll find a selection of articles corresponding to the work of Hotlines.
 
For further information on the work of INHOPE, or to report illegal content online, visit the INHOPE website direct.

Hungarian hotline and prosecutor services sign cooperation agreement

  • Hotlines
  • 17/07/2019
  • Biztonsagosinternet, the Hungarian hotline

The "biztonsagosinternet.hu" hotline in Hungary is operated by the International Children's Safety Services (ICSS). However, in recent months, the departure of the previous analyst made it hard for the hotline to keep functioning properly. The position has since then been filled by a recent psychology graduate, who will also take over some tasks within the remit of the awareness centre.

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INHOPE statistics 2018

  • Hotlines
  • 28/06/2019
  • INHOPE (International Association of Hotlines)

Online distribution of child sexual abuse material (CSAM) is a rapidly expanding global problem and the INHOPE network is at the lead in facing this challenge. INHOPE is a global network of hotlines combating online CSAM with 46 hotlines in 41 countries. Hotlines enable the public to report online material, including potential CSAM, that they suspect to be illegal. The hotline will review and investigate each report. If confirmed as illegal, they work with partner hotlines in the network, law enforcement and industry to get the content removed, as rapidly as possible, from the internet.

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INHOPE Annual Summit 2019

  • Hotlines
  • 27/06/2019
  • INHOPE (International Association of Internet Hotlines)

The second annual INHOPE Summit, Emma's Journey, took place in Facebook's Menlo Park HQ in California in June 2019. It brought together representatives from the technology sector, the US Department of Justice, child advocates from both sides of the Atlantic, and law enforcement, to highlight the critical work that the INHOPE network of hotlines does every day.

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The SafeLine 2018 Annual Report is out

  • Hotlines
  • 16/05/2019
  • SafeLine, the Greek hotline

SafeLine, the Greek hotline, recently published its 2018 Annual Report.

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The 2018 Annual Report of the Internet Watch Foundation is out

  • Hotlines
  • 06/05/2019
  • The Internet Watch Foundation, the UK hotline

The Internet Watch Foundation's (IWF) 2018 Annual Report has been published on Thursday, 25 April 2019. It provides the latest data and trends on what's happening globally to tackle child sexual abuse images and videos online. 

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The importance of staff welfare in the fight against online CSAM

INHOPE hotlines receive reports from the general public with potentially illegal photos and videos on child sexual abuse material (CSAM). In order to take the necessary actions to remove CSAM from the internet, content needs to be reviewed by a hotline analyst. However, viewing this content can be very harmful and disruptive to the mental health of an individual. Therefore, INHOPE's network of hotlines created a best practice guide on staff welfare and recently organised a panel discussion with hotlines outlining their effective methods to safeguard the wellbeing of analysts.

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Hotlines' staff welfare at the heart of the job

  • Hotlines
  • 12/03/2019
  • Point de Contact, the French hotline

Dealing with harmful content such as child sexual abuse material or online terrorist propaganda is not an easy task. Harmful content may affect all those who are exposed to it in their professional capacity. All organisations dedicated to handle and process such content must safeguard the well-being of their staff. 

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Safer Internet Day 2019 activities at German hotline FSM

  • Hotlines
  • 05/03/2019
  • FSM, the German hotline

On Safer Internet Day 2019, German hotline partner Freiwillige Selbstkontrolle Multimedia-Diensteanbieter (FSM) published two awareness-raising videos and organised a live interactive talk. 

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Safer Internet Day 2019: Point de Contact launches a browser add-on to report harmful content

  • Hotlines
  • 04/03/2019
  • Point de Contact, the French hotline

To mark Safer Internet Day 2019, the French hotline Point de Contact has launched a new browser add-on allowing users to easily report harmful content to the hotline.

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Activities of the Hungarian hotline on Safer Internet Day 2019

  • Hotlines
  • 01/03/2019
  • Internet Hotline, the Hungarian hotline

In Hungary, widespread online abuse where "content is made accessible without permission" spurred five Communication and Media Science BA students from the Corvinus University of Budapest to produce a film that was supported by National Media and Infocommunications Authority. Now, to mark Safer Internet Day 2019, it was promoted – with consent from the authors – as part of a mini-campaign on YouTube.

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