Croatian Safer Internet Centre

Location

Osijek, Croatia

Website

http://www.csi.hr

About the organisation

The Croatian Safer Internet Centre exists to promote a safer and better use of the internet and mobile technologies among children and young people. We offer help and education about Internet use to children and young people, their parents, teachers and other interested in this topic.

Profile last reviewed: March 2022

Awareness centre

Description:

The Croatian Safer Internet Centre exists to promote a safer and better use of the internet and mobile technologies among children and young people. We offer help and education about internet use to children and young people, their parents, teachers and others interested in this topic. 

We organise online and live lectures in schools and various organisations. We try to use an interactive way of teaching and bring closer the various benefits of the internet, as well as tools for dealing with online risks.

You can contact info@csi.hr to organise a lecture.

Awareness-raising services - Croatia Safer Internet Centre

Email address: info@csi.hr
Website: http://www.csi.hr
Social media:
https://www.facebook.com/csihrv
https://twitter.com/CSIHRV
https://www.youtube.com/channel/UCOGImLmHlBh2wwE7eWPyj6Q http://www.linkedin.com/company/10211337

Helpline

Description:

Helpline Croatia is a toll-free telephone number for help and support to children, youth and all other internet users. The focus of the helpline is to calm down an agitated caller and offer guidance to deal with the presented problem.

The helpline operates from 08:00-20:00 every working day and offers its services on the 0800 606 606 number. The helpline also provides technical support and advice on current problems with computers or mobile phones.

The biggest challenge for the helpline is the prank calls it receives. However, the helpline treats every call as a serious call and then tries to educate the prank callers not to do it again.

Helpline service - Croatian Safer Internet Centre

Email address: helpline.csi@gmail.com
Website: http://csi.hr/helpline/

Hotline

Description:

Hotline Croatia is a part of the www.csi.hr page on which you can make an anonymous report about any illicit or illegal content online. The report will then be forwarded to the Hotline Coordinator who is trained and experienced with dealing with harmful or illegal content.

The report will be reviewed and, if not anonymous, the person who reported the content will be notified of the actions which have been taken on the case. If needed, the report is then transferred to the proper agencies in Croatia dealing with such reports. The hotline has great cooperation with both the police and the government sector.

Hotline service - Croatian Safer Internet Centre

Website: http://csi.hr/hotline/

Youth participation

Description:

Youth participation is of great importance in the Croatian Safer Internet Centre (SIC). Approximately 100 young people approach the organisation every day, so each time the SIC has an idea on how to make an awareness campaign or a new material for youth, it consults with them. The young people love taking part in workshops, having their voices heard, and seeing their ideas turned into reality. The SIC aims to involve the youth panel as much as possible so that the participants can have even more influence on the content and services provided.

Youth participation - Croatian Safer Internet Centre

Key successes

The Croatian Safer Internet Centre (SIC) exists to promote a safer and better use of the internet and mobile technologies among children and young people. We offer help and education about internet use to children and young people, their parents, teachers and other interested in this topic. 

The biggest success of the Croatian Safer Internet Centre in recent activities has been the organisation of Safer Internet Day (SID) 2021 with record-breaking numbers taking part all across Croatia. This is a sign of a broad national action to educate all internet users about ways to protect them on digital platforms.

On the occasion of SID 2021, we organised various activities - online lectures and short webinars for experts, a podcast for parents, an online quiz for children, a panel with influencers, we delivered elaborated workshops on three given topics. 

We presented the results of a recent deSHAME survey on 2,016 high school students in Croatia. 
Various educational materials are created and are available on our website.
 

SID 2019 celebrations in Croatia

Key partners/supporters

Key supporters of the Croatian Safer Internet Centre (SIC) are definitely the children and youth that are constantly pushing it forward. They are expanding their views and their knowledge, and so should the SIC.

The SIC also has great cooperation developed with A1 Croatia, HAKOM, The Ministry of Labour and Pension System, Family and Social Policy, Institute of Public Health of two Croatian counties, Health Center of Osiječko-Baranjska County, as well as many other organisations and schools that support the SIC's work.