Helplines

 

Within the European network of Safer Internet Centres, helplines provide information, advice and assistance to children, young people and parents on how to deal with harmful content, harmful contact (such as grooming) and harmful conduct such as (cyberbullying or sexting).

Helplines can increasingly be accessed via a variety of means – telephone, email, web forms, Skype, and online chat services, and many offer anonymous services.

On this page, you'll find a selection of articles corresponding to the work of helplines.

To find contact details for your national helpline, visit your Safer Internet Centre profile page.

Helpline statistics can be accessed in detail at www.betterinternetforkids.eu/helpline-statistics where country comparisons can also be made.

2022-06-24 media literacy/education, online reputation BIK Team

In the spotlight: Safer Internet Centre Czech Republic

As part of the Better Internet for Kids (BIK) Quality Assurance Programme (QAP), the Insafe-INHOPE Coordination Teams are jointly conducting a set of fourteen country visits to national Safer Internet Centres (SICs) to better understand what is happening in the Member States: monitoring emerging issues and challenges, identifying good practices to be shared, and harvesting the results of the Better Internet for Kids (BIK) policy. Even though the COVID-19 related safety measures are getting lighter across Europe, it was still agreed by both parties that the visit to the Czech SIC would be carried out as an online meeting, which took place on 17 March 2022. 

2022-06-24 cyberbullying, e-crime, media literacy/education, potentially harmful content BIK Team

Latest helpline trends: Quarter 1, 2022

The Insafe network of helplines collects data about the types of calls received and this is analysed every three months to look at trends, and new and emerging issues. 

2022-06-15 media literacy/education BIK Team

Insafe network meets to discuss the metaverse and misinformation related to the conflict in Ukraine

Today, 15 June 2022, the Insafe network of European Safer Internet Centres (SICs) begins a two-day training meeting online. It provides an opportunity to facilitate sharing of experience and good practice between network countries, and to explore areas of common ground and occasions for closer working between awareness raising, helpline, and youth participation strands.

2022-05-23 media literacy/education, potentially harmful content Czech Safer Internet Centre

Fighting the feeling of helplessness during conflicts and crises

In a time where the COVID-19 global pandemic is still ongoing and a new conflict has surged in Ukraine, it becomes quite common to develop a feeling of powerlessness towards the current events. While it is a natural reaction to crisis situations, it generally comprises a mix of unpleasant emotions including, to various degrees, paralysis, intense sadness and apathy or resignation. 

2022-05-18 media literacy/education, potentially harmful content BIK Team

War on the news

At the moment, it is hardly possible to keep children away from the current news, and many parents and teachers struggle with finding child-appropriate and suitable answers about the war in Ukraine. Positive online content can support them in finding online news and information which is age-appropriate and free of frightening images and messages. Below you can find child-friendly news sources across a range of European countries, along with a selection of resources on how to talk to children about the war. 

2022-05-17 media literacy/education BIK Team

SIC+ programme: a collaboration between the network of European Safer Internet Centres and like-minded organisations around the world

In 2020, the SIC+ programme made its official debut, broadening the European network of Safer Internet Centres with countries from across the globe. This article outlines the nature and activities of the SIC+ programme that aims, through cooperation by its members, to make the internet a safer and better space for everyone. 

2022-05-02 media literacy/education Austrian Safer Internet Centre

Learn how to correctly deal with information about wars, crises and catastrophes found online

For a parent or carer, trying to explain a complicated negative situation to their child can be quite challenging. Similarly, young people find it difficult to process information about traumatic events. Here, the Austrian Safer Internet Centre shares some useful tips and resources to help parents and carers discuss events such as wars, catastrophes and other emergency situations with their children and young people in a helpful and child-friendly way.

2022-04-28 hate speech, media literacy/education, potentially harmful content Austrian Safer Internet Centre

How can young people deal with content related to the war in Ukraine?

The current war in Ukraine is affecting all of us, including children and young people. The shocking and frightening content shared online can trigger many contrasting feelings. How can young people deal with war-related content? The Austrian Safer Internet Centre shares advice. 

2022-04-20 media literacy/education BIK Team

In the spotlight: Safer Internet Centre Sweden

As part of the Better Internet for Kids (BIK) Quality Assurance Programme (QAP), the Insafe-INHOPE Coordination Teams are jointly conducting a set of ten country visits to national Safer Internet Centres (SICs) to better understand what is happening in the Member States: monitoring emerging issues and challenges, identifying good practices to be shared, and harvesting the results of the Better Internet for Kids (BIK) policy. Due to circumstances caused by COVID-19 restrictions, the visit to the Swedish Safer Internet Centre was carried out as an online meeting on 15 November 2021.  

2022-03-30 cyberbullying, media literacy/education, potentially harmful content BIK Team

Latest helpline trends: Quarter 4, 2021

The Insafe network of helplines collects data about the types of calls received and this is analysed every three months to look at trends, and new and emerging issues. The most recent helpline data covers the period from October to December 2021. This reporting period saw over 19,000 contacts made to the helpline network (a considerable rise on the previous reporting period) and continued the overall upward trend in numbers of people reaching out to helplines. There were over 67,000 contacts made to Insafe helplines during 2021 – the busiest year ever, which underlines the importance of the services they offer. 

Want to find out more about Safer Internet Centre (SIC) services and resources in your country?

Check out your SIC profile page to connect with national resources and sources of support, providing awareness raising, helpline, hotline and youth participation services.