HELPLINES

Within the Insafe network of Safer Internet Centres (SICs), Helplines provide information, advice and assistance to children, young people and parents on how to deal with harmful content, harmful contact (such as grooming) and harmful conduct such as (cyberbullying or sexting).

Helplines can increasingly be accessed via a variety of means – telephone, email, web forms, Skype, and online chat services.
 
On this page, you'll find a selection of articles corresponding to the work of helplines.
 
To find contact details for your national helpline, visit your Safer Internet Centre profile page.

Click on the box below to find out more about the latest helpline trends and data, including contact details for national helplines.

Latest helpline trends: Quarter 1, 2020

The Insafe network of helplines collects data about the types of calls received and this is analysed every three months to look at trends and new and emerging issues.

Read more

Report Harmful Content releases annual report

  • Helplines
  • 02/06/2020
  • UK Safer Internet Centre

Report Harmful Content (RHC) has just released its annual report into the findings surrounding harmful content online. This report presents results of mixed-methods research carried out on all cases dealt with in its first year of operation (January 2019 – December 2019). In the year analysed, the RHC website received 9,282 visitors and practitioners dealt with 164 unique cases. The service's popularity rapidly increased in September, following the official service launch, and continued to grow until the end of the year.

Read more

Latest helpline trends: Quarter 4, 2019

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

Read more

Latest helpline trends: Quarter 3, 2019

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

Read more

Latest helpline trends: Quarter 2, 2019

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

Read more

Latest helpline trends: Quarter 4, 2018

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

Read more

Latest helpline trends: Quarter 3, 2018

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

Read more

Latest helpline trends: Quarter 2, 2018

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

Read more

Latest helpline trends: Quarter 1, 2018

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

Read more

Insafe network meets to discuss creative learning and cybersecurity

Today, the Insafe network of Safer Internet Centres (SICs) begins a two-day training meeting in Copenhagen, Denmark. The meeting aims to facilitate experience and good-practice sharing across the network on a range of topical online safety issues, while continuing to enhance the collaborative learning community that has developed within the network. Once again, Open Space Technology will be used during the meeting as a method of encouraging interaction and debate.

Read more
Showing 1 - 10 of 42 results.
Items per Page 10
of 5