HELPLINES

Within the Insafe network of Safer Internet Centres (SICs), Helplines provide information, advice and assistance to children, young people and parents on how to deal with harmful content, harmful contact (such as grooming) and harmful conduct such as (cyberbullying or sexting).

Helplines can increasingly be accessed via a variety of means – telephone, email, web forms, Skype, and online chat services.
 
On this page, you'll find a selection of articles corresponding to the work of helplines.
 
To find contact details for your national helpline, visit your Safer Internet Centre profile page.

Click on the box below to find out more about the latest helpline trends and data, including contact details for national helplines.

Latest helpline trends: Quarter 2, 2020

The Insafe network of helplines collects data about the types of calls received and this is analysed every three months to look at trends, and new and emerging issues. The most recent data collection covers the period from April to June 2020 inclusive and of course, for many countries, much of this period was spent in lockdown as a result of the COVID-19 pandemic situation. 

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Latest helpline trends: Quarter 1, 2020

The Insafe network of helplines collects data about the types of calls received and this is analysed every three months to look at trends and new and emerging issues.

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Report Harmful Content releases annual report

  • Helplines
  • 02/06/2020
  • UK Safer Internet Centre

Report Harmful Content (RHC) has just released its annual report into the findings surrounding harmful content online. This report presents results of mixed-methods research carried out on all cases dealt with in its first year of operation (January 2019 – December 2019). In the year analysed, the RHC website received 9,282 visitors and practitioners dealt with 164 unique cases. The service's popularity rapidly increased in September, following the official service launch, and continued to grow until the end of the year.

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Latest helpline trends: Quarter 4, 2019

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

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Latest helpline trends: Quarter 3, 2019

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

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Latest helpline trends: Quarter 2, 2019

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

Read more

Latest helpline trends: Quarter 4, 2018

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

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Latest helpline trends: Quarter 3, 2018

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

Read more

Latest helpline trends: Quarter 2, 2018

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

Read more

Latest helpline trends: Quarter 1, 2018

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

Read more
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