German Safer Internet Centre


Ludwigshafen, Germany


About the organisation

The German Safer Internet Centre (SIC DE) exists to promote a safer and better use of the internet and mobile technologies among children and young people.

Profile last updated: March 2023

Awareness centre


klicksafe aims to promote people's online competence and to support them with a wide range of services to help them use the internet competently and critically. On the website, users can find a wealth of up-to-date information, practical tips and teaching material on digital services and topics. The target groups are teachers, educators, parents, children, young people and multipliers.

klicksafe is politically and economically independent and is implemented by the Media Authority of Rhineland-Palatinate (coordinator) and the State Media Authority of North Rhine-Westphalia.

The key platform offers access to the whole portfolio of materials.

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Nummer gegen Kummer e.V. (NgK) is the umbrella organisation of the largest toll-free and anonymous counselling service for children, adolescents, parents and other carers in Germany and looks back on more than 40 years of experience as a general helpline.

Since 2008, NgK is the national helpline within the German Safer Internet Centre (SIC). Young people can call the Child helpline at 116111 (peer-to-peer counselling on Saturdays) or contact the online counselling services (chat, e-mail) via the website The parent's helpline can be reached via 0800 – 111 0 550.

The helpline is open to all topics, including online safety issues, and offers a safe place to talk, seek advice, comfort or simply a sympathetic ear. NgK's trained volunteer counsellors support those seeking advice to find their own solutions (by helping them to help themselves). If needed, counsellors can provide information about specialised/professional help or recommend relevant (online) sources of information enabling young people or parents to further educate themselves.

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The German Safer Internet Centre (SIC) has two national alert platforms for reporting of illegal content on the internet, particularly in respect of child pornography, racism and xenophobia: IBSDE, operated by the hotlines of eco and FSM as independent partners, and

As a consortium set up by the partners eco and FSM, IBSDE is ‘industry driven' and has a self-regulatory approach. eco is the Internet Service Providers Association in Germany and represents organisations of the (German) internet industry, as well as all enterprises that make commercial use of the internet. FSM is the German non-profit association for voluntary self-regulation in online and mobile media and was founded by numerous media associations and media enterprises. Its members are media and telecommunications organisations, as well as companies who offer their products and services online. is a government institution and was established as an initiative of the Youth Ministers of the German Federal States. As a competence centre for the protection of minors on the internet, looks closely at risks in services specifically attractive to young users. Risky contacts, self-harm behaviour, political extremism and the sexual exploitation of children is the focus of's work.

The hotline partners are collaborating closely, for example by regular meetings, exchange of expertise and participation in joint projects.

The hotline website addresses are:

The hotline email addresses are:

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Youth participation


The klicksafe Youth Panel consists of a group of students concerned with digital trends and relevant issues of the online world. As media scouts, they help younger students navigate through the digital universe via talks on Facebook, WhatsApp and more. Since January 2009, klicksafe has coordinated a cooperative Youth Panel with representatives from different secondary schools.

Information on the Youth Panel is available on the klicksafe website.

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Key successes

The German Safer Internet Centre (SIC) consists of six partners which have successfully cooperated for more than ten years. The German SIC organises joint events, promotes activities of the consortium and works together in awareness-raising campaigns.

Key partners/supporters

The German Safer Internet Centre (SIC DE) is supported by key partners who meet regularly and exchange expertise. Many of those partners belong to the national Advisory Board which consists of representatives from public authorities, NGOs and industry partners. Among those members are:

  • Federal Ministry for Family Affairs, Senior Citizens, Women and Youth (BMFSFJ)
  • Federal Government Commissioner for Culture and the Media (BKM)
  • Federal Police Office (BKA)
  • Federal Agency for Children and Youth Media Protection (BzKJ)
  • Facebook
  • Deutsche Telekom AG
  • German Association for the Protection of Children (Deutscher Kinderschutzbund Bundesverband e.V.)
  • Google
  • Children's Charity of Germany (Deutsches Kinderhilfswerk)
  • The Independent Commissioner for Child Sexual Abuse Issues (Unabhängiger Beauftragter für Fragen des sexuellen Kindesmissbrauchs UBSKM)
  • KJM – Commission for the Protection of Minors in the Media
  • Leibniz Institute for Media Research | Hans-Bredow-Institut (HBI)
  • Ministry of Education Rhineland-Palatinate
  • State and Federal Police Agencies for Crime Prevention (ProPK)
  • Digital Opportunities Foundation (Stiftung Digitale Chancen)
  • Telefónica O2 Germany