The Maltese online abuse helpline has received about 20 reports with ages as young as 11 years old. The Safer Internet Centre seeks to promote online safety and offers support to victims of online abuse.
Within the European network of Safer Internet Centres, helplines provide information, advice and assistance to children, young people and parents on how to deal with harmful content, harmful contact (such as grooming), harmful conduct (such as cyberbullying or sexting), and contract issues (commercial factors or where the young person is a consumer).
Helplines can increasingly be accessed via a variety of means – telephone, email, web forms, and online chat services, and many offer anonymous services.
On this page, you'll find a selection of articles corresponding to the work of helplines.
To find contact details for your national helpline, visit your Safer Internet Centre profile page.
To address online safety challenges and promote a safer online environment for children, a nationwide TV campaign has been launched by the Greek Safer Internet Centre. This campaign aims to educate parents, caregivers, guardians and young people about the importance of online safety, provide practical tips and guidance for navigating the digital world responsibly, and inform about the support offered by the Greek helpline and hotline services.
For 29 years, Linka bezpečí (helpline) has been dedicated to assisting children and students who find themselves in challenging situations, providing support and solutions for their everyday concerns. Parents, family members and other adults working with children receive professional support through the "Parental Line ", offering them help and general social counselling during crisis. The Czech Safer Internet Centre overviews the recurring issues and challenges.
The Insafe network of helplines collects data about the types of calls received and this is analysed every three months in order to look at possible trends and emerging issues.
The Insafe network meets to discuss the Digital Services Act (DSA) and AI at the Insafe Training meeting
Today, another edition of the bi-annual Insafe Training meeting kicks off. The event is an opportunity for the Insafe network of European Safer Internet Centres (SICs) to meet to facilitate the sharing of experience and good practices between network countries, to explore areas of common ground, and opportunities for closer working between awareness raising, helpline, and youth participation strands. The October 2023 Insafe Training meeting is held online, and includes three mornings of sessions on exploring the opportunities and challenges posed by Artificial Intelligence (AI).
It has become a tradition for “Langas į ateitį”, together with the Safer Internet Centre partners, to visit children's camps every summer and to talk to the campers about the opportunities and dangers of the internet.
The Insafe network of helplines collects data about the types of calls received and this is analysed every three months in order to look at possible trends and emerging issues. Since April 2023, helplines have been using an updated set of categories to log contacts against. The new categories were agreed upon following extensive consultation and discussion with the helpline network. The work was led by a helpline working group who spent considerable time determining the changes that needed to be made.
The new European strategy for a Better Internet for Kids (BIK+ strategy), adopted in May 2022, emphasises the need to pay careful attention to children with special or specific needs, or from disadvantaged and vulnerable backgrounds. In the new strategy, the European Commission sets out clear priorities for young people with a range of vulnerabilities, with the overarching aim to ensure that no one is left behind, and that all children and young people have a voice when it comes to matters in the digital sphere.
The Insafe network of helplines collects data about the types of calls they receive and this is analysed every three months in order to look at possible trends and emerging issues.
As part of the Better Internet for Kids (BIK) Quality Assurance Programme (QAP), the Insafe-INHOPE Coordination Teams are jointly conducting a set of fourteen country visits to national Safer Internet Centres (SICs) to better understand what is happening in the Member States: monitoring emerging issues and challenges, identifying good practices to be shared, and harvesting the results of the Better Internet for Kids (BIK) policy. On 20-21 February 2023, an online cluster meeting with the Latvian and Lithuanian SICs was organised by the Insafe-INHOPE Coordination Team.
Want to find out more about Safer Internet Centre (SIC) services and resources in your country?
Check out your SIC profile page to connect with national resources and sources of support, providing awareness raising, helpline, hotline and youth participation services.