HELPLINES

Within the Insafe network of Safer Internet Centres (SICs), Helplines provide information, advice and assistance to children, young people and parents on how to deal with harmful content, harmful contact (such as grooming) and harmful conduct such as (cyberbullying or sexting).

Helplines can increasingly be accessed via a variety of means – telephone, email, web forms, Skype, and online chat services.
 
On this page, you'll find a selection of articles corresponding to the work of helplines.
 
To find contact details for your national helpline, visit your Safer Internet Centre profile page.

Click on the box below to find out more about the latest helpline trends and data, including contact details for national helplines.

Insafe helplines in ideal position to identify and mitigate risks young people experience

17 per cent of the calls received by the helplines from 31 European countries in 2015 concerned cyberbullying with relationships online coming second, being the focus of over 11 per cent of calls. 

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Education, a key to cope with online extremism and radicalisation

From policy makers to parents and young people, online extremism is one of the most debated concerns in the international environment. In line with identifying best practices to tackle the issue, various Member States have concluded that education is, once again, key to opening up the minds of children in today's Europe and further avoiding the dissemination of hate speech and radicalisation, while promoting a better understanding of these online risks.

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Read the latest trends from the Insafe helpline network

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

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EU Kids Online release exploratory helpline findings for SID

The Insafe network of helplines is made up of helplines from 30 European countries, all dealing with online-related issues. In order to promote the effectiveness of helplines and to better understand the challenges they face, European Schoolnet (EUN), coordinator of the Insafe network, commissioned EU Kids Online to undertake a short, four-month study to identify some of the strategies which helplines can implement in demonstrating good performance and impact.

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Child participation in the work of the helpline

It is clearly important to implement and embed the UNCRC in all aspects of the work of helplines (which are services designed for young people) and ensure that the voices of children and young people are heard.

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Latest helpline trends reveal drop in cyberbullying

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues. The latest helpline trends reveal a drop in cyberbullying.

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Latest helpline trends

Safer Internet Centres in Europe typically have a helpline (as well as an awareness centre, hotline and youth participation team).

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