HELPLINES

Within the Insafe network of Safer Internet Centres (SICs), Helplines provide information, advice and assistance to children, young people and parents on how to deal with harmful content, harmful contact (such as grooming) and harmful conduct such as (cyberbullying or sexting).

Helplines can increasingly be accessed via a variety of means – telephone, email, web forms, Skype, and online chat services.
 
On this page, you'll find a selection of articles corresponding to the work of helplines.
 
To find contact details for your national helpline, visit your Safer Internet Centre profile page.

Click on the box below to find out more about the latest helpline trends and data, including contact details for national helplines.

Insafe resources: Decision trees

These decision tree resources have been created addressing online issues young people may encounter online, such as online bullying, queries they might have regarding posting content and their online friendships. Produced by the Helplines Working Group, the decision trees are part of the ‘Think about' series inviting young people to reflect on their online behaviour and how to protect themselves online.

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Latest helpline trends: Quarter 4, 2016

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

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Understanding young people's use of technology

To mark Safer Internet Day (SID) 2017, GSMA, Child Helpline International (CHI) and the Insafe network of Safer Internet Centres in Europe have published a new guide entitled "Understanding young people's use of technology", aimed at helpline counsellors.

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Latest helpline trends: Quarter 3, 2016

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

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Safer Internet Forum 2016

Safer Internet Forum (SIF) 2016 took place on Thursday, 24 November at Forum Geesseknäppchen in Luxembourg. This event saw more than 200 participants join together to discuss principles, policies and practices for a better internet.

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Insafe network meets to discuss online dependency and screen time

Today, the Insafe network of Safer Internet Centres (SICs) is meeting in Luxembourg to exchange knowledge and experience about the latest online issues and trends, and how these might impact on the work of awareness centres and helplines in Europe.

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Latest helpline trends, Quarter 2, 2016

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

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Lithuanian ‘Action Week WITHOUT BULLYING 2016'

  • Helplines
  • 11/07/2016
  • Lithuanian Safer Internet Centre
From 14-20 March 2016, the annual ‘Action Week WITHOUT BULLYING', initiated by the emotional support service Child Line (the helpline operating as part of the Lithuanian Safer Internet Centre (SIC)) took place throughout Lithuania for the seventh time. 
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Sextortion – decision tree resource

  • Helplines
  • 28/06/2016
  • Austrian Safer Internet Centre

A new English-language decision tree has been created addressing a current hot topic in the online world – sextortion. Produced by saferinternet.at and rataufdraht.at (part of the the Austrian Safer Internet Centre), the decision tree is part of the ‘Think about' series inviting young people to reflect on their online behaviour and how to protect themselves online.

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Latest helpline trends: Quarter 1, 2016

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues.

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