Within the European network of Safer Internet Centres, helplines provide information, advice and assistance to children, young people and parents on how to deal with harmful content, harmful contact (such as grooming) and harmful conduct such as (cyberbullying or sexting).

Helplines can increasingly be accessed via a variety of means – telephone, email, web forms, Skype, and online chat services, and many offer anonymous services.

On this page, you'll find a selection of articles corresponding to the work of helplines.

To find contact details for your national helpline, visit your Safer Internet Centre profile page.

Helpline statistics can be accessed in detail at where country comparisons can also be made.

2021-03-30 BIK Team

Latest helpline trends: Quarter 4, 2020

The Insafe network of helplines collects data about the types of calls received and this is analysed every three months to look at trends, and new and emerging issues. The most recent helpline data covers the period from October to December 2020 inclusive and also provides some comparisons between 2020 and 2019 in order to see the impact of COVID-19.

2021-03-24 BIK Team

In the spotlight: Safer Internet Centres Germany and Luxembourg

As part of the Better Internet for Kids (BIK) Quality Assurance Programme (QAP), the Insafe-INHOPE Coordination Teams are jointly conducting a set of ten country visits to national Safer Internet Centres (SICs) to better understand what is happening in the Member States: monitoring emerging issues and challenges, identifying good practices to be shared, and harvesting the results of the Better Internet for Kids (BIK) policy. Due to the circumstances caused by the COVID-19 pandemic, a cluster visit planned for the German and Luxembourgish Safer Internet Centres had to be converted to an online meeting that took place between 3-5 August 2020 and brought together a group of diverse stakeholders and Safer Internet Centre consortium partners.

2021-02-09 BIK team

The Better Internet for Kids annual report 2020 is out

The Better Internet for Kids (BIK) review of the year 2020 is released on the occasion of Safer Internet Day (SID) 2021, Tuesday, 9 February. It provides a summary of a multitude of stakeholder efforts to protect children and young people online over the past year.

2021-01-14 Latvian Safer Internet Centre

Latvian Helpline 116111 launches app to help children in crisis situation

Latvian Helpline 116111 has released an app to make psychological assistance more accessible to children. This free app, created by the State Inspectorate for Protection of Children’s rights, was intended for children and adolescents to receive psychological assistance when facing online breaches. 

2020-12-16 cyberbullying, data privacy, e-crime, excessive use, love, relationships, sexuality (online) BIK Team

Exploring the Insafe network’s response to the pandemic at IGF 2020

On Tuesday, 3 November 2020, four representatives from the Insafe network hosted a discussion on “The coronavirus pandemic: A global crisis is showing us how to live online” in a dedicated Internet Governance Forum (IGF) pre-event.

2020-12-16 cyberbullying, love, relationships, sexuality (online), sexting, sextortion BIK Team

Latest helpline trends: Quarter 3, 2020

The Insafe network of helplines collects data about the types of calls that they receive, and this is analysed every three months to look at trends and new and emerging issues.

2020-12-15 love, relationships, sexuality (online) Czech Safer Internet Centre

Operating a helpline for children during quarantine – Insights from the Safety Line

Like many helplines from the Insafe network established throughout Europe, the Czech helpline the Safety Line has seen its activities considerably altered during the pandemic and as a consequence of the restrictive measures taken in the Czech Republic. In the interview transcript below, the helpline reflects on its operations since March and the trends noticed during the crisis.

2020-10-28 grooming, love, relationships, sexuality (online), potentially harmful content, sexting, sextortion, sexual harassment BIK Team

Insafe and INHOPE meet to exchange on common areas of work

Today, the Insafe and INHOPE networks of European Safer Internet Centres (SICs) begin a two-day joint training meeting online. This event is an opportunity to facilitate sharing of experience and good practice between the two networks and to explore areas of common ground and opportunities for closer working between helplines, hotlines and awareness centres.

2020-09-30 BIK Team

September 2020 BIK bulletin - Reaffirming BIK priorities through a range of actions

In recent months, digital technologies have been at the heart of the response to the coronavirus pandemic, enabling billions of people from a variety of generations or backgrounds to carry on with their daily lives and therefore to maintain – to some extent – a sense of normality throughout the crisis, whether to stay in touch with loved ones, to continue working, studying, creating and learning, or to participate in public debate, among other things. 

Want to find out more about Safer Internet Centre (SIC) services and resources in your country?

Check out your SIC profile page to connect with national resources and sources of support, providing awareness raising, helpline, hotline and youth participation services.