Helplines

 

Within the European network of Safer Internet Centres, helplines provide information, advice and assistance to children, young people and parents on how to deal with harmful content, harmful contact (such as grooming) and harmful conduct such as (cyberbullying or sexting).

Helplines can increasingly be accessed via a variety of means – telephone, email, web forms, Skype, and online chat services, and many offer anonymous services.

On this page, you'll find a selection of articles corresponding to the work of helplines.

To find contact details for your national helpline, visit your Safer Internet Centre profile page.

Helpline statistics can be accessed in detail at www.betterinternetforkids.eu/helpline-statistics where country comparisons can also be made.

2021-09-30 BIK Team

Latest helpline trends: Quarter 2, 2021

The Insafe network of helplines collects data about the types of calls received and this is analysed every three months to look at trends, and new and emerging issues. The most recent helpline data covers the period from April to June 2021 and, unusually, saw a reduction in the number of calls when compared to the previous reporting period. During Q1 there were over 17,000 contacts made to helplines but only 15,733 during Q2. However, this is due in part to changes in the way that some helplines are collecting and reporting data.  

2021-09-06 media literacy/education, potentially harmful content Luxembourg Safer Internet Centre

Helpline services in Luxembourg rebranded as KJT

The Kanner-Jugendtelefon (in English, children and youth telephone), part of the Luxembourg Safer Internet Centre (SIC) and now available under the international number 116111, was founded in 1992. Over the years, the service has adapted its offer to meet the needs of children and young people in the country, and it has recently changed its name to reflect its evolving nature.

2021-07-16 media literacy/education German Safer Internet Centre

Happy birthday Nummer gegen Kummer: 40th anniversary

In 2020, the German helpline Nummer gegen Kummer e.V. celebrated its 40th anniversary: 40 years of counselling at the child helpline, 40 years of volunteering, and 40 years of networking with strong partners. During these years, the helpline has offered a safe place to talk in approximately 4.7 million counselling sessions by being there, listening and providing support.

2021-07-09 media literacy/education BIK Team

In the spotlight: Safer Internet Centre Poland

As part of the Better Internet for Kids (BIK) Quality Assurance Programme (QAP), the Insafe-INHOPE Coordination Teams are jointly conducting a set of ten country visits to national Safer Internet Centres (SICs) to better understand what is happening in the Member States: monitoring emerging issues and challenges, identifying good practices to be shared, and harvesting the results of the Better Internet for Kids (BIK) policy. Due to the circumstances caused by the COVID-19 pandemic, a visit planned to the Polish Safer Internet Centre had to be converted into an online meeting that took place on 9 September 2020, bringing together a group of diverse stakeholders and SIC consortium partners. 

2021-07-08 media literacy/education BIK Team

In the spotlight: Safer Internet Centre Cyprus

As part of the Better Internet for Kids (BIK) Quality Assurance Programme (QAP), the Insafe-INHOPE Coordination Teams are jointly conducting a set of ten country visits to national Safer Internet Centres (SICs) to better understand what is happening in the Member States: monitoring emerging issues and challenges, identifying good practices to be shared, and harvesting the results of the Better Internet for Kids (BIK) policy. Due to the circumstances caused by the COVID-19 pandemic, a visit planned to the Cyprus Safer Internet Centre had to be converted into an online meeting that took place on 3 December 2020, bringing together a group of diverse stakeholders and SIC consortium partners. 

2021-06-30 BIK Team

Latest helpline trends: Quarter 1, 2021

The Insafe network of helplines collects data about the types of calls received and this is analysed every three months to look at trends, and new and emerging issues. The most recent helpline data covers the period from January to March 2021 and, once again, there has been an increase in the number of contacts made to the helplines. The current reporting period saw almost 17,400 contacts: an increase of almost nine per cent on the previous quarter.

2021-06-23 cyberbullying, data privacy, media literacy/education Czech Safer Internet Centre

Cyberbullying: a dimension of control

The days when the act of “bullying“ only took place in school classrooms and locker rooms are long gone. With the rise of technology, interesting content has emerged in the digital world, but with it has come the flip side of anonymity on online platforms and social networks. What makes online bullying different? What do you need to watch out for? And how can you defend yourself if you're a victim?

2021-03-30 BIK Team

Latest helpline trends: Quarter 4, 2020

The Insafe network of helplines collects data about the types of calls received and this is analysed every three months to look at trends, and new and emerging issues. The most recent helpline data covers the period from October to December 2020 inclusive and also provides some comparisons between 2020 and 2019 in order to see the impact of COVID-19.

2021-03-24 BIK Team

In the spotlight: Safer Internet Centres Germany and Luxembourg

As part of the Better Internet for Kids (BIK) Quality Assurance Programme (QAP), the Insafe-INHOPE Coordination Teams are jointly conducting a set of ten country visits to national Safer Internet Centres (SICs) to better understand what is happening in the Member States: monitoring emerging issues and challenges, identifying good practices to be shared, and harvesting the results of the Better Internet for Kids (BIK) policy. Due to the circumstances caused by the COVID-19 pandemic, a cluster visit planned for the German and Luxembourgish Safer Internet Centres had to be converted to an online meeting that took place between 3-5 August 2020 and brought together a group of diverse stakeholders and Safer Internet Centre consortium partners.

2021-02-09 BIK team

The Better Internet for Kids annual report 2020 is out

The Better Internet for Kids (BIK) review of the year 2020 is released on the occasion of Safer Internet Day (SID) 2021, Tuesday, 9 February. It provides a summary of a multitude of stakeholder efforts to protect children and young people online over the past year.

Want to find out more about Safer Internet Centre (SIC) services and resources in your country?

Check out your SIC profile page to connect with national resources and sources of support, providing awareness raising, helpline, hotline and youth participation services.