Within the European network of Safer Internet Centres, helplines provide information, advice and assistance to children, young people and parents on how to deal with harmful content, harmful contact (such as grooming), harmful conduct (such as cyberbullying or sexting), and contract issues (commercial factors or where the young person is a consumer).
Helplines can increasingly be accessed via a variety of means – telephone, email, web forms, and online chat services, and many offer anonymous services.
On this page, you'll find a selection of articles corresponding to the work of helplines.