Within the Insafe network of Safer Internet Centres (SICs), Helplines provide information, advice and assistance to children, young people and parents on how to deal with harmful content, harmful contact (such as grooming) and harmful conduct such as (cyberbullying or sexting).

Helplines can increasingly be accessed via a variety of means – telephone, email, web forms, Skype, and online chat services.
On this page, you'll find a selection of articles corresponding to the work of helplines.
To find contact details for your national helpline, visit your Safer Internet Centre profile page.

Click on the box below to find out more about the latest helpline trends and data, including contact details for national helplines.

Child participation in the work of the helpline

It is clearly important to implement and embed the UNCRC in all aspects of the work of helplines (which are services designed for young people) and ensure that the voices of children and young people are heard.

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Latest helpline trends reveal drop in cyberbullying

The Insafe network of helplines collects data about the types of calls that they receive and this is analysed every three months to look at trends and new and emerging issues. The latest helpline trends reveal a drop in cyberbullying.

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Latest helpline trends

Safer Internet Centres in Europe typically have a helpline (as well as an awareness centre, hotline and youth participation team).

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