Austrian Safer Internet Centre


Vienna, Austria


About the organisation

The Austrian Safer Internet Centre exists to promote a safer and better use of the internet and mobile technologies among children and young people.

Profile last updated: May 2020

Awareness centre


The initiative empowers children, parents and teachers to use digital media safely, responsibly and effectively.
Services offered by include:
  • Event service (workshops for schools, parents' evenings, teachers' conferences etc.).
  • Brochure service (free distribution of practice-oriented teachers' and parents' handbooks, flyers for adolescents, privacy guidelines etc.).
  • Online tools such as video tutorials, guidelines, quizzes and e-learning courses.
  • A contact point for journalists.
  • Practical information on online safety on the website, as well as on social media channels.

Email address:
Social media:



147 Rat auf Draht – the Austrian helpline – is the most familiar Austrian telephone helpline in general (about 90 per cent of Austrian youths know 147 Rat auf Draht).
The helpline offers cost-free telephone 24/7 as well as online help. The telephone number is an official emergency number. Because of the involvement in past Safer Internet Centres (SICs), 147 Rat auf Draht has gained comprehensive expertise and credibility concerning online safety.

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The Austrian Hotline, Stopline, was founded in 1998 by the Austrian ISPA as a self-regulatory instrument of the internet industry to give internet users the opportunity to report illegal content they find online.

Stopline provides a web form under and the email address for users to report illegal online content. Two main scopes of activity of the hotline are child pornography and national socialism. The major aim of Stopline is to assist users and ISPs to react to illegal content, and to help law enforcement authorities to act quickly and efficiently.

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Youth participation

Description: maintains a youth platform where children and young people can express
their views and exchange knowledge and experiences concerning their use of online
technologies and contribute to the design of awareness-raising actions, tools and
The youth platform consists of the three participation elements:
  1. Youth experts and youth ambassadors.
  2. Youth focus groups.
  3. Youth internet monitor.

Email address:

Key successes

Successful bottom-up strategy for schools:
  • Nationwide workshops, teachers' handbooks, further education for teachers etc.
  • Visible media campaigns.
  • Close cooperation with all relevant stakeholders in Austria.
  • Practice-oriented and innovative awareness materials (privacy guidelines, video tutorials etc.).
  • Broad support from ministries and industry.
  • Nine of ten minors know the helpline.
  • Instant removal of child pornography hosted in Austria (hotline).

Key partners/supporters

The Safer Internet Centre (SIC) Austria has broad support of all relevant stakeholders in Austria. In addition to the CEF/Telecom funding, the awareness centre is nationally co-funded by government and industry partners: Federal Ministry Republic of Austria Labour, Family and Youth, Federal Ministry Republic of Austria Education, Science and Research, Federal Ministry Republic of Austria Digital and Economic Affairs, Facebook and A1.