French Safer Internet Centre


Paris, France


About the organisation

The French Safer Internet Centre (SIC) exists to promote safer and better use of the internet and mobile technologies among children and young people. Since 1 July 2009, the Safer Internet Centre provides a good combination of three complementary services in terms of education and minor protection:

  • The national programme to raise the awareness of young people to the stakes of the internet: Internet Sans Crainte operated by Tralalere.
  • The national toll-free number for the protection of young people on the internet (helpline): 3018, operated by the association e-Enfance.
  • The national service for the online reporting of illegal content (hotline) and partner of the INHOPE network: Point de Contact.

Awareness centre


Internet Sans Crainte is the national awareness-raising programme promoting a better internet for children and young people in France. Operating since 2007 by Tralalere, producer of pluri media educational programmes and awareness campaigns, it produces multimedia educational resources, often with the support of the Ministry of Education, which are extremely widely used both in schools and in other educational structures.

Relying on an active, participative approach, we aim at raising awareness among children, parents and educators for a better use of the internet, and promote safer and more creative online practices.

In line with the Better Internet for Children Strategy of the EC, we produce resources in order to further enhance positive/critical/creative online practices by youth aged 9-18.

Internet Sans Crainte logo

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3018 is the French helpline: it is the French national number for the protection of minors on the internet against cyber-harassment at school, provided with the support of the Ministry of Education. The helpline provides support and advice to children and teenagers facing difficulties in their digital use, to their parents, and to professionals. The team is made up of psychologists, lawyers and specialists in new information technologies, who work with the authorities and industrialists of digital technology.

Created in 2008, the 3018 helpline is a free, anonymous and confidential service. It is accessible Monday to Saturday from 9:00 to 20:00 by phone, chat ( and Messenger, and WhatsApp. 3018 is a service operated by e-Enfance, a state-approved NGO and founder member of the governmental platform of victim assistance

e-Enfance logo

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The French hotline, Point de Contact, was founded in 1998 as a self-regulatory instrument for the internet industry, in order to allow users to easily report potentially illegal content encountered online.

Point de Contact provides a simple, anonymous and mobile-friendly web form at The main scopes of activity of the hotline are child sexual abuse material (CSAM), racism and xenophobia, terrorism, and shocking content accessible to minors. It is always possible to report content anonymously, but if a reporter wishes to be informed of the outcome of their report, they may provide an email address.

Point de Contact's mission is to assess those reports against French law and to deliver speedy notices of manifestly illegal content to law enforcement and internet services providers (ISPs).

Point de Contact is also a founding member of INHOPE, the International Association of Internet Hotlines, established with the aim of fighting against child sexual abuse content worldwide.

Point de Contact logo

Email address:
Social media:

Youth participation


Giving children the chance to be actors of their digital lives begins with giving them the space to work together. To do that, we hold workshops in schools on topical subjects such as fake news, cyberbullying, child protection and e-citizenship. These kind of workshops allow children to use their digital knowledge and become familiar with the issues. Participation allows children to develop their digital skills: one of the most important skills of the 21 century.

Through a peer-to-peer approach, young people are able to support other children.

Youth participation activities in the French Safer Internet Centre

Key successes

The French Safer Internet Centre (SIC), made up of three stakeholders: Internet Sans Crainte (Awareness Centre), Point de Contact (Hotline) and e-Enfance (Helpline), aims to educate children, their parents and educators about safer and more responsible use of the internet, and to fight against illegal content online.

The Safer Internet Centre participates also in the promotion of positive uses of digital technologies, hence its participation in the Better Internet for Kids (BIK) project for the benefit of children.

Its role is also to develop the knowledge and necessary know-how for young people so that they develop digital and creative uses of technology, and become actors in their own digital life.

The French Safer Internet Centre is responsible for:

  • creating and designing resources.
  • Implementing actions around critical education and information.
  • collecting and reporting illegal content.
  • answering questions from young people and their families.

Key partners/supporters

The French Safer Internet Centre (SIC) has broad support of all relevant stakeholders in France. Supporters include:

Institutions: Agence du numérique, CNIL, Comité Interministériel de Prévention de la Délinquance et de la Radicalisation (CIPDR), Délégation Interministérielle à la Lutte Contre le Racisme, l'Antisémitisme et la Haine (DILCRAH), Ministère de l'Education Nationale, Ministère de la Culture, Ministère de l'Intérieur, Ministère de l'Enseignement Supérieur et de la Recherche, PEEP.

Industry: Cluster EdTech, Facebook, Google, Microsoft, Orange, S.E.L.L., Snapchat, Twitter.

Associations: AFEV, BSF, Class'Code, FCPE, FFtélécoms, La ligue de l'enseignement, MAE solidarité, Renaissance numérique, UNAF.

Academics: Université Paris VIII, Institut National de Recherche en Informatique Appliquée (INRIA).

Advisory Body members are as follows:

Ministries and governmental bodies:

  • Brigade de Protection des mineurs (Préfecture de Police de Paris)
  • Agence du Numérique (Ministère des finances et de l'économie numérique)
  • Direction Générale de la Gendarmerie Nationale (DGGN, Ministère de l'Intérieur)
  • Hadopi Ministère des Affaires sociales et de la Santé Ministère de l'Education Nationale
  • MIVILUDES - Mission Interministérielle de vigilance et de lutte contre les dérives sectaires (Premier Ministre)
  • Office Central de Lutte contre la Criminalité liée aux Technologies de l'Information et de la Communication (OCLCTIC, Ministère de l'Intérieur)
  • Office Central de Lutte pour la Répression des Violences aux Personnes (OCRVP, Ministère de l'Intérieur)

National independent public regulatory bodies:

  • Commission Nationale de l'Informatique et des Libertés (CNIL)
  • Conseil Supérieur de l'Audiovisuel (CSA)
  • Défenseur des droits (Défenseur des enfants)
  • Institut National de Recherche en Informatique Appliquée (INRIA)


  • CLEMI (Ministry of Education)
  • Institut National de Recherche en Informatique Appliquée (INRIA)
  • Universités Paris VIII

National educational and family associations:

  • Ecole des Grands Parents
  • Européens Fédération des Conseils de Parents d'Elèves (FCPE)
  • La Voix de l'Enfant
  • La Ligue de l'Enseignement Les Francas
  • Fédération des Parents d'Elèves de l'Enseignement Public (PEEP)
  • Union Nationale des Associations Familiales (UNAF)

Child protection associations:

  • Droit à l'Enfance
  • Fondation pour l'Enfance Innocence en danger
  • Together against Cybercrime (TaC)

Private sector stakeholders:

  • Fédération Française des Télécoms
  • Orange
  • RSE
  • MAE insurance
  • Microsoft France
  • Groupe Vivendi (SFR)